Banquet Supervisor
1 week ago
- Supervise and motivate theteam by promoting the 'golden rule', and leadBanquets services.
- Be visible in theoperations, recognize and maintain relationships with regularguests as well as cultivate relationships with newpatrons.
- Communicate with employees andmanagers to ensure operational needs are met as well as attendregular operational meetings to ensure effective coordination andcooperation between departments.
- Be knowledgeof Banquets operations as well as Four Seasons Cultural and CoreStandards, policies and standard operating procedures. Work closelywith the team and assist with set-up/cleaning of operationalareas.
- Perform other tasks or projects asassigned by the Director of Banquets and Assistant BanquetsManagerand Hotel Manager.
What YouBring
- Aminimum of at least 2 to 3 years of experience in the similar rolein a luxury brand
- An outgoing personality and acan-do approach to an assigned task
- High levelof understanding and knowledge of food and/orwine
- Proficient in English (speaking, reading,writing)
- Excellent interpersonal, verbal, andwritten communication skills
What WeOffer
- Competitive Salary, wages, and acomprehensive benefits package
- ExcellentTraining and Developmentopportunities
- Complimentary Accommodation atother Four Seasons Hotels andResort
- Complimentary Dry Cleaning for EmployeeUniforms
- Complimentary EmployeeMeals
- and so much more
1. Leadership andStaffManagement
- SupervisingBanquet Staff: Overseeing banquet servers,bartenders, and setup staff to ensure they perform their dutiesefficiently and professionally duringevents.
- Training andDevelopment: Providing training to banquet teammembers on event protocols, service standards, and health andsafety practices.
- Scheduling andStaffing: Managing staff schedules to ensure propercoverage for events, ensuring all shifts are filled and workload isbalanced.
- Motivating theTeam: Encouraging teamwork, providing feedback, andkeeping staff motivated to maintain a positive and productive workenvironment.
2. EventCoordination andExecution
- EventSetup and Breakdown: Ensuring the venue is properlyset up according to client specifications, including tables,chairs, linens, decorations, and AV equipment. Also, supervisingthe breakdown of the event after itconcludes.
- Managing EventFlow: Coordinating the timing of food and beverageservice, transitions between event stages (e.g., speeches, meals,and entertainment), and making sure everything is delivered ontime.
- Collaborating with OtherDepartments: Working closely with kitchen staff, theevent coordinator, and the client to ensure all aspects of thebanquet are aligned with the client'sexpectations.
3. GuestServices and CustomerSatisfaction
- GuestInteraction: Ensuring guests are satisfied with theservice and addressing any issues or complaints promptly andprofessionally.
- SpecialRequests: Managing any special requests from guests,such as dietary needs, seating arrangements, or personalpreferences.
- Ensuring HighStandards of Service: Maintaining a high level ofservice during the event, ensuring staff are attentive, and thatfood and beverages are served in a timely and professionalmanner.
4. Attention toDetail
- EventSpecifics: Ensuring that all event details (such asseating arrangements, table settings, decor, and AV setup) areprepared and executed precisely as requested by the client or eventcoordinator.
- Table Settings andPresentation: Ensuring that tables are set upaccording to the client's specifications, with attentionto the proper arrangement of plates, glasses, cutlery, andnapkins.
- QualityControl: Monitoring food and beverage quality,ensuring they meet the restaurant's or venue'sstandards before they are served.
5.Health, Safety, andCompliance
- FoodSafety: Ensuring food is stored, prepared, andserved in accordance with health and safetyregulations.
- AlcoholService: Ensuring the responsible service of alcoholin accordance with local laws, including checking IDs andmonitoring guests'consumption.
- Health &Safety Standards: Overseeing that staff follow allsafety protocols, including emergency procedures, fire exits, andsafe lifting techniques, especially during largeevents.
Banquet Server,Hospitality,BanquetExperience
Employment Type :Full-time
Department / Functional Area: Hospitality
Experience: years
Gender: Male
Vacancy: 1
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