Head of Service- Enterprise Tools and Automation

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

JOB PURPOSE:

The Head of Enterprise Tools andAutomation is a key leadership role responsible for the managementsupport and strategic development of enterprise tools includingobservability platforms (e.g. AppDynamics) IT infrastructure andnetwork monitoring solutions (primarily OpenText) IT ServiceManagement (ServiceNow) and AIOps tooling. This role is critical toensuring operational efficiency enhancing service quality anddriving continuous improvement and innovation across theorganisation.

KEY ACCOUNTABILITIES:

The Head ofEnterprise Tools and Automation is accountable forthe support maintenance and strategic development of key enterprisetools including observability monitoring ITSM and AIOps solutions.The role ensures optimal tool performance leads upgrades resolvesincidents and service requests and manages outsourced supportservices. Additionally the role drives continuous serviceimprovement (CSI) initiatives identifies automation opportunitiesand implements solutions to enhance operational efficiency andreduce costs.

JOB CONTEXT

SpecificAccountability

ContinuousService Improvement(CSI)

  • Recognize andexecute opportunities for Continuous Service Improvement (CSI) toboost operational efficiency and servicedelivery.
  • Create and sustain a CSI roadmap thataligns with business goals ensuring a clear path for ongoingenhancements.
  • Work with stakeholders to assessand enhance key performance indicators (KPIs) for IT servicequality ensuring that improvements are measurable andimpactful.
  • Foster a culture of continuousimprovement by encouraging feedback and suggestions from all levelsof the organization promoting innovation and proactiveproblemsolving.
  • Provide training anddevelopment for staff on new automation tools and CSI practicesensuring they have the skills and knowledge to effectivelyimplement and manage improvements.
  • Collaboratewith crossfunctional teams to identify areas where automation canbe applied to improve service delivery and operationalperformance.
  • Benchmark against industrystandards and best practices to ensure that CSI efforts are alignedwith the latest trends andtechnologies.

Automation/AI

  • Leada team of automation engineers and specialists to develop andimplement automation solutions that enhance operational efficiencyand reduce costs.
  • Drive the adoption ofautomation technologies including AIOps to improve proactiveincident resolution and reduce manualinterventions.
  • Oversee the development ofscripts bots and workflows to streamline processes across IToperations.
  • Integrate automation tools andtechnologies to streamline processes reduce manual intervention andincrease efficiency.
  • Implement automatedmonitoring and reporting systems to quickly identify and addressservice issues ensuring minimal downtime and rapidresponse.
  • Leverage AI and machine learning topredict and prevent potential service disruptions enhancing thereliability and stability of services.
  • Automateroutine tasks and workflows to free up resources for more strategicinitiatives allowing teams to focus on highvalueactivities.
  • Conduct regular reviews and auditsof automated systems to ensure they are functioning optimally anddelivering the expectedbenefits.

EnterpriseToolsManagement

  • Oversee thesupport maintenance and upgrades of enterprise tools ensuringmaximum availability and reliability.
  • Leadendtoend lifecycle management of observability monitoring and ITSMplatforms ensuring alignment with organisationalneeds.
  • Manage incidents service requests andchange requests for all tools within the suite ensuring SLAadherence and timely resolution.
  • Overseeoutsourced managed services for tooling support ensuring vendorcompliance with performance and contractualagreements.
  • Key support tools include:MicroFocus/OpenText AppDynamics PagerDuty ThousandEyes Cloud NativeMonitoring Continuity Patrol and ClarityPPM.
    • ProjectManagement
      • Leadkey projects related to enterprise tool implementation upgrades andintegration.
      • Develop and manage comprehensiveRFPs to engage partners for services andprojects.
      • Operate within Agile methodologydriving sprints for tool enhancements and automationinitiatives.
        • FinancialManagement
          • ManageOPEX and CAPEX budgets with a strong focus on cost optimisation andvalue realisation.
          • Identify opportunities forcost savings and operational efficiencies in tooling and automationinvestments.
            • TeamLeadership
              • Managea crossfunctional team of Site Reliability Engineers (SREs)analysts andengineers.
                • Fostera culture of innovation collaboration and continuouslearning.
                • Provide leadership and mentoring todevelop technical and professional capabilities within theteam.

Qualifications:

  • Bachelorsdegree in Computer Science Information Technology or a relatedfield (Masters preferred).
  • 10 years ofexperience in IT operations enterprise tools management andautomation.
  • Proven experience leading teams andmanaging enterprise tools in a largescaleorganization.
  • ITIL Foundation certification ismandatory V4 preferred.
  • Experience with RFPcreation and vendor engagement.
  • Strongknowledge of IT budgeting including OPEX and CAPEXmanagement.

SkillsRequired

  • Experience onGenAI and customizing large language models (LLMs) involves severaltechniques to tailor them to specific tasks ordomains.
  • Strong expertise in enterpriseobservability and logging tools (e.g. AppDynamicsELK) ITinfrastructure and network monitoring (e.g. OpenText) and ITSMplatforms (e.g. ServiceNow).
  • Indepthunderstanding of AIOps tooling and its application to IToperations.
  • Proficiency in automationtechnologies including scripting (e.g. Python PowerShell) andworkflow orchestration tools.
  • Experience inAgile project management and sprintplanning.
  • Knowledge of RFP creation and vendormanagement processes.
  • Budget managementexperience with a proven ability to manage OPEX and CAPEXefficiently.
  • Excellent leadership and teammanagement skills with experience managing crossfunctionalteams.
  • Strong analytical and problemsolvingskills with a CSI mindset.
  • Effectivecommunication skills to interact with technical teams seniorstakeholders and external vendors.
  • Ability tomanage multiple priorities and work under pressure in a dynamicenvironment.
  • Proactive strategic thinker with afocus on innovation and operationalexcellence.
  • Key SuccessIndicators
  • Enhanced reliabilityand performance of enterprise tools.
  • Measurableimprovements in operational efficiency and servicequality.
  • Successful implementation ofautomation solutions delivering cost and timesavings.
  • Effective management of vendors andoutsourced services ensuring SLAs are met.
  • Highlevels of employee engagement and teamperformance.

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
Marketing &Promotions,Attorney At Law,Jni,Airlines,Art
Experience: years
Vacancy: 1

  • Abu Dhabi, Abu Dhabi, United Arab Emirates Bloom Holding Full time

    JOB PURPOSE: Senior Manager of Enterprise Applications & Automation to oversee the implementation, management, and optimization of Enterprise grade systems, workflow, and automation tools within the organization. The ideal candidate will have extensive knowledge of enterprise-level systems, specifically ERP (Oracle, SAP), CRM (Salesforce), low-code BPM...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Bloom Holding Full time

    At Bloom Holding, we are seeking a highly skilled and experienced Senior Manager to lead our Enterprise Applications & Automation team.Job SummaryThe ideal candidate will have extensive knowledge of enterprise-level systems, specifically ERP (Oracle, SAP), CRM (Salesforce), low-code BPM tools, document management systems, and automation technologies such as...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Bloom Holding Full time

    Bloom Holding is looking for a seasoned professional to join our team as a Senior Manager Enterprise Applications & Automation.About the JobThe successful candidate will be responsible for leading our digital transformation efforts, overseeing the implementation, management, and optimization of enterprise-grade systems, workflow, and automation tools within...

  • Automation Architect

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full time

    Roles and responsibilitiesExtensive hands-on experience withAI-driven automation tools, machine learning models, and platformslike ServiceNow, SolarWinds, Dynatrace, and Nexthink. Experiencewith scripting languages (e.g., Python), Knowledge of RESTful APIsand experience in developing custom AI and automationintegrations.PositionTitle: Expert AI and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full time

    Roles and responsibilitiesExtensive hands-on experience withAI-driven automation tools, machine learning models, and platformslike ServiceNow, SolarWinds, Dynatrace, and Nexthink. Experiencewith scripting languages (e.g., Python), Knowledge of RESTful APIsand experience in developing custom AI and automationintegrations.PositionTitle: Expert AI and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dicetek LLC Full time

    Roles and responsibilities Extensive hands-on experience withAI-driven automation tools, machine learning models, and platformslike ServiceNow, SolarWinds, Dynatrace, and Nexthink. Experiencewith scripting languages (e.g., Python), Knowledge of RESTful APIsand experience in developing custom AI and automationintegrations.PositionTitle: Expert AI and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Service LLC Full time

    Job Description Summary:A senior DevOps engineer is needed to lead dynamic projects and contribute to cutting-edge solutions. The ideal candidate has expertise in Azure, OpenShift, Kubernetes, and automation, as well as experience in configuration management and hands-on expertise in Azure OpenShift.Responsibilities:- Design and implement robust DevOps...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Service LLC Full time

    Principle Systems Engineer Enterprise Backup Exciting Opportunity: Principle Systems Engineer Enterprise Backup (Abu Dhabi, UAE) Are you an experienced IT professional with a strong background in Backup and Storage Technologies ? We are hiring for a Principle Systems Engineer Enterprise Backup for a leading bank in Abu Dhabi Key Responsibilities: ...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Services Full time

    Job Summary:We are seeking an experienced Enterprise Systems Architect to join our team. As a key member of our infrastructure team, you will be responsible for designing and implementing enterprise-level infrastructure solutions.The ideal candidate will have extensive experience in IT infrastructure including systems, storage, network, and a solid...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Service LLC Full time

    Job OverviewIconic IT Consulting Service LLC is seeking an experienced Enterprise Backup Solutions Engineer to join our team. The successful candidate will design and implement comprehensive backup strategies, ensuring data availability and security.About the PositionThis role requires a strong background in backup and storage technologies, as well as...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Service LLC Full time

    Principle Systems Engineer Enterprise BackupExciting Opportunity: Principle Systems Engineer Enterprise Backup (Abu Dhabi, UAE)Are you an experienced IT professional with a strong background inBackup and Storage Technologies? We are hiring for aPrinciple Systems Engineer Enterprise Backupfor a leadingbank in Abu DhabiKey Responsibilities:Design and implement...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dautom Full time

    Role SummaryWe are seeking an Enterprise Software Technician to join our team. The successful candidate will provide technical support to optimize performance and user satisfaction for IT applications across the application lifecycle. Collaboration with the client is essential to achieving IT operational excellence.ResponsibilitiesProvide technical support...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Rendream Full time

    About the Role:As a key member of our team, you will oversee the development and optimization of enterprise-level monitoring tools at Rendream.We are seeking an experienced professional to lead our IT operations team in ensuring seamless system performance and reliability. In this role, you will work closely with cross-functional teams to maintain and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Iconic IT Consulting Service LLC Full time

    Job SummaryWe are seeking an experienced Senior Enterprise Backup Specialist to join our team at Iconic IT Consulting Service LLC. As a key member of our data protection team, you will be responsible for designing and implementing comprehensive backup strategies that align with organizational objectives and regulations.About the RoleThe successful candidate...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Zodnik Solutions Full time

    Job Summary:- We are seeking a highly driven and experienced Enterprise Sales Manager to spearhead our business expansion in the Middle East region (Dubai/Abu Dhabi). - The ideal candidate will have 12+ years of experience in enterprise sales within the Software IT or Cybersecurity industry, with a strong understanding of mobile security, fraud prevention,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Dautom Full time

    About DautomDautom is a forward-thinking technology company that provides innovative solutions to businesses around the world. We are dedicated to delivering exceptional results to our clients.Job DescriptionWe are seeking an experienced Automation and DevOps Professional to join our team. The successful candidate will be responsible for designing,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Sourcing Solution Technologies Full time

    Job Description:The ideal candidate will have expertise in designing, developing, and implementing automation solutions to streamline business processes. This includes process mapping, system design, tool selection, and integration.Key Responsibilities:Design and implement automation systems that align with business objectives and technical...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full time

    About the RoleWe are seeking a highly skilled System Automation Specialist to join our team. The successful candidate will be responsible for developing and automating safety processes, creating Business Intelligence (BI) solutions, integrating AI technologies, and collaborating with IT.Key ResponsibilitiesMaintaining and optimizing systems: This involves...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Client of Talentmate Full time

    Bachelor of Business Administration (Management) Nationality: Any Nationality Vacancy: 1 Vacancy Job Description The Enterprise Sales Executive is responsible for driving sales of enterprise-level products and services. This includes identifying potential customers, building relationships, conducting product presentations, negotiating contracts, and closing...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Big Data Technology Solutions Full time

    Big Data Technology Solutions is a leading provider of software solutions, and we're looking for an experienced Enterprise IT Support and Maintenance Expert to join our team.Job Summary:This role involves performing 12X7 monitoring, incident response, isolation, L1 troubleshooting, and SOP-based troubleshooting. You'll also be responsible for maintaining,...