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Assistant Community Manager
4 weeks ago
- Plans, organizes, manages,and conducts Annual General Assemblies of homeowners in line withthe Association Constitution.
- Plans, organizes,and manages, conducts, or chairs OC Board Meetings for OA-relatedbusinesses.
- Manages OA's Common Areasand services therein (community, buildings, facilities,infrastructure, landscaping, soft and hardservices)
- Manages Reviews and implementsmethods for regular communications or updates with members of theOA, residents, etc.
- Prepares budgets for thebuilding service fees in consultation with the managementteam.
- Presents budget to the OC Board and OA asmay be applicable from time to time forapprovals.
- Liaises with compliance team to seeRERA approvals on the building servicefees.
- Reviews and suggests initiatives toincrease building income and costsavings.
- Liaises with government authorities onissues pertaining to the OA, as often or as required from time totime.
- Ensures full compliance with the jointlyowned property law and Directionstherein.
- Develops, manages, and implementsgoverning documents that are required for managing the OA(declarations, community rules, codes, covenants and easements,policies, procedures, processes, sales, and purchase agreements,etc.)
- Manages relationships with OC BoardMembers and Homeowners/Residents.
- Caters to thesecretarial and administrative requirements of the OA/OC BoardMembers (minutes of meetings, reports, presentations, letters,notices etc.)
- Manages the building service feebudgets by exercising due diligence and cost control to ensureexpenses do not exceed the budget.
- Manages theOA cash flow through revenues and expenses, escalating asappropriate to Senior Management and OC Board Members on shortfallsdue to collections.
- Reviews incoming invoicesand processes same for timely payments to respectiveparties.
- Create strategy, goals or plans forthe JOPs as appropriate, in alignment with the applicable laws andregulations.
- Set annual plans of effectivemanagement and contractors' performance, using the SMARTframework.
- Identifies action steps andtimelines needed to reachobjectives.
- Communicates plans clearly to staffand delegate work.
FRAMEWORKS,BOUNDARIES, & DECISION-MAKINGAUTHORITY:
- Abide and operate by the applicableLaws, rules, regulation and executive orders within the respectivejurisdiction.
- Follow the company short and longterm goals and objectives and cascade them to theteam.
- Report any breach to company privacy,data or any other confidentiality matter.
- Hasresponsibility for managing the assigned portfolio of communityassociations.
- To have contact with Boards ofDirectors, Homeowners, and private contractors serving theassociation.
- Will handle homeowners'calls, assign work orders, solicit bids, process design reviewrequests, and handle notices and violations, do financial datareview. Required to maintain the highest degree of professionalismin all aspects when interfacing with board members and homeownersand through materials created for each building. They are todisplay integrity, loyalty, confidentiality, and professionalism atall times with co-workers and clients as well as adhere to thecompany's highest standards of ethics andstandards
1.Communication and Interpersonal Skills
EffectiveCommunication: Ability to communicate clearly and effectively withcommunity members, tenants, or customers in both written and verbalformats.
Active Listening: Understanding the concerns ofcommunity members and responding in a thoughtful andsolution-oriented manner.
Conflict Resolution: Ability tomediate disputes and find amicable solutions to issues within thecommunity.
2. Customer Service
Providingexcellent customer service to ensure the satisfaction of communitymembers or tenants.
Responding promptly to inquiries,complaints, and maintenance requests.
Creating awelcoming and supportive environment for all members of thecommunity.
3. Event Planning andCoordination
Helping organize and coordinate communityevents or activities, whether they're social gatherings,educational workshops, or recreational events.
Managinglogistics for events, including space reservations, catering,entertainment, and promotion.
Engaging members throughevents that enhance their sense of community andbelonging.
4. Organization and TimeManagement
Strong organizational skills to keep track ofadministrative tasks, events, and communityactivities.
Managing multiple projects or issues at onceand ensuring deadlines are met.
Scheduling meetings,appointments, or events for the community managementteam.
Community,Community Support,CommunityService
Employment Type :Full-time
Department / Functional Area: Community Relations
Experience: Not Mentioned years
Gender: Male
Vacancy: 1
Joining Date: Tue, 11 Mar2025