Assistant Community Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates DAMAC Properties Full time
Job Description

KEY ACCOUNTABILITIES:

  1. Plans, organizes, manages, and conducts Annual General Assemblies of homeowners in line with the Association Constitution.
  2. Plans, organizes, and manages, conducts, or chairs OC Board Meetings for OA-related businesses.
  3. Manages OA's Common Areas and services therein (community, buildings, facilities, infrastructure, landscaping, soft and hard services).
  4. Manages reviews and implements methods for regular communications or updates with members of the OA, residents, etc.
  5. Prepares budgets for the building service fees in consultation with the management team.
  6. Presents budget to the OC Board and OA as may be applicable from time to time for approvals.
  7. Liaises with compliance team to see RERA approvals on the building service fees.
  8. Reviews and suggests initiatives to increase building income and cost savings.
  9. Liaises with government authorities on issues pertaining to the OA, as often or as required from time to time.
  10. Ensures full compliance with the jointly owned property law and Directions therein.
  11. Develops, manages, and implements governing documents that are required for managing the OA (declarations, community rules, codes, covenants and easements, policies, procedures, processes, sales, and purchase agreements, etc.).
  12. Manages relationships with OC Board Members and Homeowners/Residents.
  13. Cater to the secretarial and administrative requirements of the OA/OC Board Members (minutes of meetings, reports, presentations, letters, notices etc.).
  14. Manages the building service fee budgets by exercising due diligence and cost control to ensure expenses do not exceed the budget.
  15. Manages the OA cash flow through revenues and expenses, escalating as appropriate to Senior Management and OC Board Members on shortfalls due to collections.
  16. Reviews incoming invoices and processes same for timely payments to respective parties.
  17. Creates strategy, goals or plans for the JOPs as appropriate, in alignment with the applicable laws and regulations.
  18. Sets annual plans of effective management and contractors' performance, using the SMART framework.
  19. Identifies action steps and timelines needed to reach objectives.
  20. Communicates plans clearly to staff and delegates work.
FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY:

  1. Abide and operate by the applicable Laws, rules, regulation and executive orders within the respective jurisdiction.
  2. Follow the company short and long term goals and objectives and cascade them to the team.
  3. Report any breach to company privacy, data or any other confidentiality matter.
  4. Has responsibility for managing the assigned portfolio of community associations.
  5. To have contact with Boards of Directors, Homeowners, and private contractors serving the association.
  6. Will handle homeowners' calls, assign work orders, solicit bids, process design review requests, and handle notices and violations, do financial data review. Required to maintain the highest degree of professionalism in all aspects when interfacing with board members and homeowners and through materials created for each building. They are to display integrity, loyalty, confidentiality, and professionalism at all times with co-workers and clients as well as adhere to the company's highest standards of ethics and standards.
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