Customer Service Executive

3 weeks ago

Dubai, Dubai, United Arab Emirates Camfil Middle East & Africa Full time

Direct message the job poster from Camfil Middle East & Africa

Human Resources Manager @Camfil MEA | CIPD Qualifications, Level 5 Diploma

At Camfil Middle East, we are dedicated to protecting people, processes, and the environment by delivering innovative clean air solutions that combine superior air quality with energy efficiency. Our global mission is to ensure that everyone can breathe cleaner air, contributing to a healthier and more sustainable world.

With a global presence, we design and manufacture premium air filtration and air pollution control systems tailored for a wide range of industries, including commercial buildings, healthcare, food and beverage, and energy sectors. Our solutions are engineered to enhance human health, improve process performance, and reduce environmental impact.

We are committed to continuous improvement, sustainability, and customer satisfaction.

Being part of our team means that you will be part of a company that values innovation, collaboration, and making a positive difference in the world.

Job summary and key objectives

  • As a Telesales Executive , you will be responsible for directly engaging existing customers to promote and expand their use of filtration solutions while identifying and securing new business opportunities. Sitting within the Customer Service Team , you will proactively reach out to clients, understand their needs, and drive revenue through strong relationship management and consultative solutions. Additionally, you will be responsible for prospecting and engaging with new clients across the Middle East and Africa region, expanding the company's reach and identifying potential business opportunities within these markets.

As you grow within the role and gain a deeper understanding of the business, you will gradually take on more responsibilities in customer relationship development and account nurturing as well as management . This includes managing to rebuild engagement, understand customer needs, and reintroduce them to our solutions . This structured approach to account growth and retention will provide a foundation for future career progression within the company.

Role priorities

1. Customer Outreach & Relationship Management

  • Contact existing Camfil customers to check on their air filtration needs, ensuring they are aware of product upgrades and replacement schedules.
  • Maintain positive relationships by providing timely follow-ups, answering basic inquiries, and directing technical questions to the appropriate teams.
  • Ensure customers understand the benefits of Camfil's filters, such as improved air quality, energy savings, and extended equipment lifespan.
  • Promote relevant Camfil products to existing customers based on their previous purchases and filtration requirements.
  • Identify cross-sell and upsell opportunities by understanding customer usage patterns and recommending suitable solutions.
  • Reach out to potential customers from provided lead lists to introduce Camfil's filtration solutions.
  • Follow up on inquiries and ensure a smooth transition from prospect/potential to customer.
  • Work closely with the Customer Service Team to resolve basic customer concerns related to orders, deliveries, and product information.
  • Keep accurate records of customer interactions, purchases, and follow-ups in Camfil's CRM system.
  • Collaborate with sales and operations teams to ensure a seamless customer experience.

5. Learning & Industry Awareness

  • Develop knowledge of Camfil's air filtration solutions, including their applications in industries like healthcare, manufacturing, and commercial buildings.
  • Stay updated on air quality trends and regulations to understand how Camfil products contribute to cleaner, healthier environments.
  • Participate in internal training programs to enhance telesales skills and product knowledge.

Skills (Problem-solving requirements, people skills requirements)

Key Skills

  • Communication & Customer Engagement – Strong verbal and written skills in English (mandatory). Arabic and French are a plus for better customer engagement.
  • Sales & Persuasion – Confident in outbound calls, handling objections, and influencing decisions.
  • Customer Relationship Management – Managing existing clients, recommending relevant solutions to existing customers and following up.
  • Organization & Time Management – Handling multiple interactions efficiently and meeting targets.
  • Problem-Solving & Adaptability – Quick thinking, tailoring solutions, and adjusting to different clients.
  • CRM & Digital Computer Proficiency – Experience using CRM software (Salesforce, HubSpot), Microsoft Office (Excel, Outlook, Word), and digital tools for managing customer interactions, reporting, and data entry.
  • Foundational Account Management – Ability to proactively engage and develop dormant accounts, understand customer needs, track interactions, and build relationships to drive business growth from a grassroots level.
  • Technical & Product Knowledge (Trainable) – Willingness to learn about air filtration solutions.
  • Basic understanding of product benefits (training provided).
  • Ability to explain technical features in simple terms.
  • Team Collaboration – Comfortable working with a customer service team and ability to coordinate with sales and operations.

Education:

  • Minimum: High school diploma or equivalent.
  • Preferred: Bachelor's degree in Business, Marketing, or a related field.
  • Additional Advantage: Sales or customer service training/certifications.

Experience:

  • Minimum: 1-2 years of experience in telesales, customer service, or a related role.
  • Preferred: Experience in B2B sales, industrial products, or filtration solutions.

Advantageous: Prior experience in a manufacturing, HVAC, or technical sales environment.

At Camfil Middle East, we are committed to fostering an inclusive and diverse workplace where all individuals are treated with fairness and respect.

We believe that a variety of perspectives drives innovation and excellence, enabling us to provide superior clean air solutions that benefit both - people and the environment.

As an equal opportunity employer, we consider all qualified applicants for employment without regard to age, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic.

Our commitment to equal employment opportunity extends to all aspects of employment, including recruitment, career development, benefits, training, and workplace policies.

We are proud to uphold a culture that celebrates diversity and inclusivity, reflecting our core values and dedication to making the world a cleaner, healthier place for all.

Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service and Sales
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