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Lead Product Manager

4 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates CAREEM Full time
Roles and responsibilities

We're looking for aLead Product Manager to define anddrive the vision for Ask Careem, creating exceptional customerexperiences powered by generative AI. You'll lead productdecisions that make a direct impact on people's lives,focusing on customer-centric services like food ordering,groceries, dining recommendations, and support. If you arepassionate about building products that truly matter, and excitedby the potential of AI, this is the role foryou

What You'llDo

  • Shapethe Vision: Define and own the product vision for Ask Careem,ensuring it creates real value for our customers. You'llfocus on building seamless, impactful experiences for services suchas DineOut, food ordering, groceries, and customersupport.
  • Lead Customer-Centric Development: Putcustomers at the heart of everything. You'll lead productdevelopment with deep insight into user needs, working closely withdesign, UX, and engineering to ensure Ask Careem is an integral andhelpful part of everyday life.
  • Push AppliedGenAI Innovation: Lead efforts to leverage GenAI in solving realcustomer problems, continuously enhancing the Ask Careem platformto stay at the forefront of generative AIinnovations.
  • Measure Success: Set and track keymetrics like user adoption, retention, and satisfaction. Ensure theproduct delivers a positive financial ROI, aligning performancewith business goals. You'll use data to iterate quicklyand optimize the experience for maximumimpact.
  • Collaborate Cross Functionally: Partnerwith engineering, design, marketing, and customer support to bringthe product vision to life. Ensure that features are seamlesslyintegrated across Careem's services, driving usersatisfaction and meaningful outcomes.

What You'llBring

  • Proven Leadership: You'vesuccessfully managed and delivered high-stakes customer-facingproducts that directly improve people's lives. You have atrack record of launching innovative products that resonate withusers and drive value for the business.
  • AI andProduct Expertise: You have curiosity and experience buildingproducts that leverage AI/ML technologies, such as AI Assistants,recommendation engines, or personalization systems.You're passionate about using AI to create delightfulcustomer experiences.
  • Analytical andProblem-Solving Skills: You approach problems with a structured,data-driven mindset. You break down complex challenges intomanageable parts, making informed decisions that benefit both thecustomer and the business.
  • Clear Communicator:You can communicate complex ideas simply and effectively, andyou're skilled at rallying cross-functional teams aroundshared product goals.
  • Alignment withCareem's Mission: You are deeply aligned withCareem's mission to simplify life and create economicopportunities. You possess the resilience, ambition, and passionneeded to push boundaries, compete globally, and win as part of ateam that thrives on challenges.
Desired candidate profile

KeyResponsibilities

  1. StrategicLeadership

    • Define andcommunicate the product vision androadmap.
    • Align product goals with thecompany's overall strategy.
    • Prioritizeproduct features and initiatives based on impact andfeasibility.

  2. TeamManagement

    • Lead andmentor a team of product managers.
    • Oversee theexecution of product strategies acrossteams.
    • Foster collaboration between product,engineering, design, and otherstakeholders.

  3. CustomerFocus

    • Conduct userresearch to understand customer needs and painpoints.
    • Ensure the product delivers exceptionalvalue to users.
    • Incorporate feedback fromcustomers and stakeholders into productplanning.

  4. Cross-FunctionalCollaboration

    • Workclosely with engineering teams to ensure timely delivery offeatures.
    • Partner with marketing, sales, andcustomer support to launch products and driveadoption.
    • Act as the primary liaison betweentechnical teams and non-technicalstakeholders.

  5. Data-DrivenDecision Making

    • Useanalytics and KPIs to measure productperformance.
    • Identify trends and insights toinform product improvements.
    • Continuouslyrefine the roadmap based on data andfeedback.

  6. ProductLifecycleManagement

    • Oversee theentire product lifecycle, from ideation tosunset.
    • Ensure smooth handoffs betweendifferent phases of productdevelopment.
    • Balance short-term wins withlong-term strategicgoals.

KeySkills for a Lead ProductManager

Leadershipand TeamManagement

  • Ability toinspire and guide teams toward commongoals.
  • Experience mentoring and coaching juniorproductmanagers.

StrategicThinking

  • Strongbusiness acumen to align products with organizationalobjectives.
  • Capacity to think long-term whilemanaging immediatepriorities.

User-CentricMindset

  • Proficiency inuser research and empathy for customerneeds.
  • Understanding of how to translatecustomer insights into actionablefeatures.

TechnicalProficiency

  • Familiaritywith product development methodologies (Agile, Scrum,etc.).
  • Ability to collaborate effectively withengineering teams and understand technicalconstraints.

AnalyticalSkills

  • Expertise inusing tools like Google Analytics, Tableau, or Mixpanel to trackproduct performance.
  • Strong ability tointerpret data and use it to make informeddecisions.
Key Skills
Product Category,Product Inspections,ProductProcess
Employment Type :Full-time
Department / Functional Area: Product Management
Experience: Not Mentioned years
Gender: Male
Vacancy: 1
Joining Date: Wed, 22 Jan2025