Field Application Engineer

3 weeks ago

Dubai, United Arab Emirates Eworldme Full time
Easy World Automation | Field Application Engineer

Job Description

Reports to: Technical Manager

Location: Dubai

Job Purpose: Providing technical support to customers, sales engineers, in-house representatives, and market specialists is what an Applications Specialist does best Your role as a Field Application Engineer will combine technical expertise with knowledge of sales techniques to improve sales service and set new organizational objectives. Day-to-day tasks performed include maintaining relationships with our clients and representatives.

Duties/Responsibilities:

  • Provide pre and post-sales technical support for the complete product and solutions industrial communications portfolio.
  • Identify and gather customer requirements, develop and propose system designs (high and low level as required), aiming to assist the customer with a highly reliable system and lower cost possible, yet ensuring maximum sales for the company.
  • Provide technical product presentations for functionality as well as conduct customer workshops and training as and when required.
  • Be a Subject Matter Expert for the company's products and solutions.
  • Assist the Sales team as and when needed with Bid/Tender documents and proposals, from early stage design, budget phase, proposal and also negotiation and clarifications.
  • Participate in network planning with customers to provide guidance on applications, usage, integration, and best practices.
  • On-site work as and when required by the company, to assist customers with commissioning, network optimization, troubleshooting, upgrading firmware, replacing defective devices, and other similar tasks.
  • Use telephone and remote isolation, diagnostic and resolution tools, documents, and capabilities to resolve complex integrated end user implementation, configuration, and operational issues in a timely manner.
  • Solutions will often include 3rd party products/solutions and onsite support.
  • Active contribution with Marketing and Sales teams to produce new and high-quality Case Studies, Applications Notes, White Papers, News Letters, and other collateral material.
  • Manage RMA process (reception, processing, return of faulty and repaired/replaced products, as and when needed).
  • Create and maintain reports to log and track their work, activities, and services provided to internal teams and customers.
  • Awareness on Quality Policy, Objectives, and relevant procedures.

Required Skills/Abilities:

  • Having a strong technical background in telecommunications with an emphasis on Ethernet, IP routing and associated protocols, cyber security, and Broadband Wireless Technologies (WIFI, WiMAX, etc.).
  • Strong knowledge of PC operating systems i.e. Windows and Linux.
  • Several years’ experience providing technical and sales support for Ethernet and TCP-IP networks (Layer 2 AND 3).

Education and Experience:

  • Candidate should possess an Engineering / Computer Science Graduate degree majoring in Networking.
  • Cisco certifications: CCNA, CCNP, CCIE are highly desirable.
  • Experience in diverse automation markets such as Power Utilities, Transportation, Oil & Gas, Mining, others.
  • Excellent analytical skills, able to multi-task on various projects, highly self-motivated, a self-starter.
  • Familiar with troubleshooting and problem-solving techniques and methods.
  • Basic Project Management organizational skills.
  • Exceptional oral and written communication and presentation skills.
  • Travel throughout the UAE and GCC region will be required as deemed necessary.
  • Field Application Engineer: 3-5 years of work experience as Service Engineer having worked in Industrial Automation Sector specifically as Network Engineer / Solution Consultant.
  • Senior Field Application Engineer: 5-7 years of work experience as Service Engineer having worked in Industrial Automation Sector specifically as Network Engineer / Solution Consultant.
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