FR Agency istant Manager

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Tanfeeth Full time
  • Drive their respective RM toachieve the monthly target igned by themanagement.
  • Monitor daily productivity of theRM's and ensuring the agencies achieve their Daily runrate to achieve the target
  • ACR to be maintainedacross all agencies.
  • Performance is monitoredat collector and team level at theagencies.
  • Ensuring consequence management is inplace for any breach of contractualterms.
  • Regular visits to theagency
  • Monthly Agency Payouts / Invoices– Validating the allocation and actual payments receivedin the accounts.
  • To ensure CPR mandates arefollowed.
  • Ensure Agencies are following ethicalcollection practices.
  • Effectively managecomplaints and ensure resolutions are given to the customer and TATis adhered to.
  • Propose and obtain approvals onthe settlement from themanagement.
  • Close/terminate accounts afterreceiving the payments as per the agreed settlement and issuerequired clearance letters to thecustomer.
  • Lead, Motivate and develop the Teamto achieve the Agency objectives.
  • Managereward, reorganization for the respectiveagency.
  • Ensure staff coaching and feedback ishappening for the Low performers.
  • Ensureagencies follow strict compliance to banks policies andProcedure.
  • Identifying the gaps in the processand recommend changes on timely basis.
  • Regularreview on agency performance and required corrective actions toimprove the performance of the agency.
  • Ensurecustomers allocated to the agencies are treated fairly and withinthe allowed debt collection practice of the respectivecountry.
Key Skills
Administration
Employment Type : Full Time
Department / Functional Area: Administration
Experience: years
Gender: Male
Vacancy: 1

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