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Multi-Property Reservations Agent

1 month ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates MARRIOTT International Full time

Process all reservation requests, changes,and cancellations received by phone, fax, or mail. Identify guestreservation needs and determine appropriate room type. Verifyavailability of room type and rate. Explain guarantee, specialrate, and cancellation policies to callers. Accommodate anddocument special requests. Answer questions about propertyfacilities/services and room accommodations. Follow salestechniques to maximize revenue. Input and access data inreservation system. Indicate special room reservation types (e.g.,complimentary rooms, employee discounts, travel agent inspectionrates, and wholesale reservations) by inputting the correct codeand rate into the reservation system. Follow proper escalationprocedures when addressing guestconcerns.

Follow all company policies andprocedures; ensure uniform and personal appearance are clean andprofessional; maintain confidentiality of proprietary information;protect company assets; protect the privacy and security of guestsand coworkers. Welcome and acknowledge all guests according tocompany standards; anticipate and address guests' serviceneeds; assist individuals with disabilities; thank guests withgenuine appreciation. Speak with others using clear andprofessional language; answer telephones using appropriateetiquette. Develop and maintain positive working relationships withothers; support team to reach common goals; listen and respondappropriately to the concerns of other employees. Comply withquality assurance expectations and standards. Move, lift, carry,push, pull, and place objects weighing less than or equal to 10pounds without assistance. Perform other reasonable job duties asrequested bySupervisors.

PreferredQualifications

Education: Highschool diploma or G.E.D. equivalent.

RelatedWork Experience: No related workexperience.

Supervisory Experience: Nosupervisory experience.

Key Skills
Real Estate
EmploymentType : Full-time
Department /Functional Area: Real Estate
Experience: 1 Years - 0 Years years
Gender: Male
Vacancy: 1
Joining Date: Tue, 21 Jan2025