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Technical Service Leader

1 month ago

united arab emirates united arab emirates Sangfor Technologies (Singapore) Pte. Ltd. Full time
Technical Service Leader (EMEA Regions) - United Arab Emirates

Posted Date: May 24, 2024

Last Updated: May 24, 2024

Experiences: 5 Years

Company Name: Sangfor Technologies

Job Location Type: Office

Position Responsibilities:

  • Play as a cross-region team leader in EMEA regions (currently focused on Middle East, long term should be in charge of EMEA regions).
  • Engage directly with sales team, project team, and customers to promote and deliver essential services.
  • Be part of the global technical service team. Provide technical support, including dealing with technical problems, maintenance operations, and device upgrades.
  • Raise incidents to Support-Helpdesk/R&D Support team in case production issues arise from key activities, then follow up and get back to the client. Interact with various levels of internal and external stakeholders both in written and verbal forms.
  • Act as the technical point of contact to provide training to partners and customers, handling customer complaints or any major incidents.
  • Assist in improving customer service procedures, policies, and standards for your organization or local team.
  • Partially responsible for security & cloud-computing design, implementation, and support of SANGFOR products.

Professional Skills:

  • Open-minded, proactive, and innovative.
  • Passionate about client service with excellent team spirit and good communication and interpersonal skills.
  • Preferably with 5+ years of experience in security, cloud computing product integration, or network administration.
  • Able to work in a fast-paced environment with strong adaptability in cross-cultural teams.
  • Mentor experience is a plus.
  • Clear and articulate verbal and written skills in English.
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