Senior Customer Care Executive
2 weeks ago
- Receivingor making a high volume of calls from or tocustomers.
- Striving to achieve first callresolution and maintain the quality of service provided by the callcenter.
- Using listening skills to understandthe needs and complaints of the customer before offering them thebest possible solution.
- Responding efficientlyto customers and creating a positiveexperience.
- Remaining calm and professionalwhile dealing with angry customers and providing them with the bestsolutions to resolve their issues.
- Joining ateam of Call Center Customer Service Representatives and building apositive relationship of teamwork, trust, andexcellence.
- Understanding and using therequired software, reports, tools, andmetrics.
- Transferring and escalating the callsto the appropriate department if needed, such assales.
- Participating in training and strivingto increase and improve existingskills.
- Adhering to all company policies andprocedures.
Call Centre,Customer CareManagement,Customer Service Management
Employment Type : Full-time
Department / Functional Area: CustomerService
Experience: years
Gender: Male
Vacancy: 1
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