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Store Supervisor

4 weeks ago

Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time
  • Lead by example and represent thebrand by communicating its values and philosophy though allactivities and interactions with customers and other teammembers
  • Define, execute and monitor the storeaction plan to achieve sales targets andKPIs.
  • Manage the customer database to buildstrong relationship with customers and create future potentialselling opportunities
  • Stay ahead of latesttrends, products and competitors and share feedback with relevantstakeholders in the back-office team. Conduct quarterly SWOTanalysis and discuss the outcome with your team and linemanager.
  • Think hybrid by leveraging all type ofpoint of sales online and offline.

Team Leadership andDevelopment

  • Provide aclear vision to the team about the business and store'svision and key directions
  • Identify, recruit,develop and retain strong talents
  • Create apositive work environment based on trust, respect and fairness andbe the voice of the employees when needed by sharing any of theirfeedback, challenges and concerns with the leadership and HRteams.
  • Act as a coach for the team members andpromote growth mindset by leveraging the Group'savailable learning tools and platforms an constantly monitor theteam's development plans and professionalgrowth.
  • Ensure performance improvement plansare discussed and documented in a transparent manner.

Customer Experience

  • Develop the omnichannel mindset amongthe team by constantly promoting the different touchpoints of thecustomer experience (physical and digital).
  • Usethe clienteling approach and techniques with a focus on VIPs,leveraging customer data to proactively catering to their needs andpreferences, the brand's ecommerce business includingdifferent activities, offerings, activations,etc.
  • Recruit new clients and convert them intoloyal VIP customers by providing them with an excellent experienceand constantly networking withthem
Key Skills
Store Operations
Employment Type : Full-time
Department / Functional Area: Store Operations (forretail industry)
Experience: 2Years - 4 Years years
Gender: Male
Vacancy: 1
Joining Date: Wed, 01 Jan 2025