Lounge Server

3 weeks ago

Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time
Roles and responsibilities
  • Excellent customer serviceskills with great enthusiasm, superior interpersonal skills, resultoriented and highlyself-motivated.
  • Professional, service oriented,eager to help coworkers, adoptable withchanges.
  • Knowledge and experience ofF&B operation.
  • High attention todetail, strong organization skills, result orientation and theability to multi-task in a fast paced environment.

What You WillBring

  • Knowledge of MICROSpreferred.
  • One to two years'experience working in Food & Beveragepreferred.

  • 1. CustomerService

  • WelcomingGuests: Greet guests as they arrive at the lounge,providing a warm and invitingatmosphere.
  • TakingOrders: Accurately take food and beverage ordersfrom guests, including special requests or dietaryrestrictions.
  • ProvidingRecommendations: Suggest drinks, food items, orspecialty cocktails based on the guest's preferences andthe lounge's menuofferings.
  • AnticipatingNeeds: Be proactive in anticipating guests'needs, such as offering refills, clearing empty glasses, andensuring they have everything they need for a pleasantexperience.
  • Engaging withGuests: Build rapport with guests by engaging inlight conversation and creating a friendly, relaxedenvironment.

  • 2. Food andBeverageService

  • ServingDrinks and Food: Serve drinks and food to guests ina timely and professional manner, ensuring accuracy andpresentation standards aremaintained.
  • Knowledge ofAlcoholic Beverages: Be knowledgeable about thelounge's drink menu, including cocktails, wines, beers, andnon-alcoholic beverages, to offer recommendations and answerguests'questions.
  • CocktailPreparation: In some lounge settings, servers mayassist bartenders with basic cocktail preparation or delivery ofdrinks to tables.
  • MaintainingDrink Orders: Monitor guests' drink levelsand ensure they are replenished as needed throughout their visit,without the guest having to requestit.

  • 3. Lounge AmbianceManagement

  • Creatinga Comfortable Environment: Help maintain the relaxedand inviting atmosphere of the lounge by ensuring the space isclean, comfortable, andwell-stocked.
  • Music andLighting: Ensure that the lounge'sambiance (including music, lighting, and temperature) meets thedesired setting and is conducive to a relaxing experience forguests.
  • Comfort andCleanliness: Ensure the seating area is tidy andcomfortable, making adjustments to seating arrangements asnecessary and maintaining cleanliness throughout thelounge.

  • 4. Multitaskingand TimeManagement

  • HandlingMultiple Guests: Serve multiple tables or areas inthe lounge simultaneously, ensuring that each guest receives timelyattention.
  • PrioritizingTasks: Balance taking orders, serving food anddrinks, clearing tables, and addressing guest needs in a fast-pacedenvironment.
  • TimeEfficiency: Ensure that food and drink orders aredelivered quickly and efficiently, especially during busy periods,to maintain high guestsatisfaction.

  • 5. OrderAccuracy andCommunication

  • TakingAccurate Orders: Write down or input food andbeverage orders correctly, ensuring that any special requests, suchas dietary needs or modifications, are communicated clearly to thekitchen and barstaff.
  • Coordination with Kitchenand Bar Staff: Work closely with the kitchen andbartenders to ensure orders are prepared and served promptly andthat special instructions arefollowed.
  • Monitoring OrderStatus: Follow up on pending orders to ensure timelydelivery and check in with guests to confirm their satisfactionwith their drinks or meals.

  • 6.Cash Handling and PaymentProcessing

  • PresentingChecks: Present guests with their check when theyare ready to leave, ensuring it is accurate anditemized.
  • ProcessingPayments: Handle payments using various methods,including cash, credit card, or digital payment systems, ensuringall transactions are processedaccurately.
  • ManagingTips: Ensure proper tip distribution and follow theestablishment's guidelines regarding tippingprocedures.
Desired candidate profile

1.CustomerService

  • WelcomingGuests: Greet guests as they arrive at the lounge,providing a warm and invitingatmosphere.
  • TakingOrders: Accurately take food and beverage ordersfrom guests, including special requests or dietaryrestrictions.
  • ProvidingRecommendations: Suggest drinks, food items, orspecialty cocktails based on the guest's preferences andthe lounge's menuofferings.
  • AnticipatingNeeds: Be proactive in anticipating guests'needs, such as offering refills, clearing empty glasses, andensuring they have everything they need for a pleasantexperience.
  • Engaging withGuests: Build rapport with guests by engaging inlight conversation and creating a friendly, relaxedenvironment.

2. Foodand BeverageService

  • ServingDrinks and Food: Serve drinks and food to guests ina timely and professional manner, ensuring accuracy andpresentation standards aremaintained.
  • Knowledge ofAlcoholic Beverages: Be knowledgeable about thelounge's drink menu, including cocktails, wines, beers, andnon-alcoholic beverages, to offer recommendations and answerguests'questions.
  • CocktailPreparation: In some lounge settings, servers mayassist bartenders with basic cocktail preparation or delivery ofdrinks to tables.
  • MaintainingDrink Orders: Monitor guests' drink levelsand ensure they are replenished as needed throughout their visit,without the guest having to requestit.

3. Lounge AmbianceManagement

  • Creatinga Comfortable Environment: Help maintain the relaxedand inviting atmosphere of the lounge by ensuring the space isclean, comfortable, andwell-stocked.
  • Music andLighting: Ensure that the lounge'sambiance (including music, lighting, and temperature) meets thedesired setting and is conducive to a relaxing experience forguests.
  • Comfort andCleanliness: Ensure the seating area is tidy andcomfortable, making adjustments to seating arrangements asnecessary and maintaining cleanliness throughout thelounge.

4. Multitaskingand TimeManagement

  • HandlingMultiple Guests: Serve multiple tables or areas inthe lounge simultaneously, ensuring that each guest receives timelyattention.
  • PrioritizingTasks: Balance taking orders, serving food anddrinks, clearing tables, and addressing guest needs in a fast-pacedenvironment.
  • TimeEfficiency: Ensure that food and drink orders aredelivered quickly and efficiently, especially during busy periods,to maintain high guestsatisfaction.

5. OrderAccuracy andCommunication

  • TakingAccurate Orders: Write down or input food andbeverage orders correctly, ensuring that any special requests, suchas dietary needs or modifications, are communicated clearly to thekitchen and barstaff.
  • Coordination with Kitchenand Bar Staff: Work closely with the kitchen andbartenders to ensure orders are prepared and served promptly andthat special instructions arefollowed.
  • Monitoring OrderStatus: Follow up on pending orders to ensure timelydelivery and check in with guests to confirm their satisfactionwith their drinks or meals.

6.Cash Handling and PaymentProcessing

  • PresentingChecks: Present guests with their check when theyare ready to leave, ensuring it is accurate anditemized.
  • ProcessingPayments: Handle payments using various methods,including cash, credit card, or digital payment systems, ensuringall transactions are processedaccurately.
  • ManagingTips: Ensure proper tip distribution and follow theestablishment's guidelines regarding tippingprocedures.
Key Skills
Hospitality,Lounge,Server
Employment Type : Full-time
Department / Functional Area: Hospitality
Experience: years
Gender: Male
Vacancy: 1

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