Sales Administration Back Office

2 weeks ago

Dubai, Dubai, United Arab Emirates DAMAC Properties Full time
Roles and responsibilities

An Officer in SalesAdministration plays a crucial role in supportingthe sales team by managing and processing sales-relatedadministrative tasks. This role ensures that sales operations runsmoothly and efficiently, contributing to overall salesperformance. Below are the key skills and responsibilities for aSales Administration Officer:

Key Skills for aSales Administration Officer:

1.OrganizationalSkills

  • Ability tohandle multiple administrative tasks and prioritize themeffectively.
  • Maintaining accurate records ofsales orders, customer details, and other relevantinformation.

2.CommunicationSkills

  • Strong writtenand verbal communication skills to liaise with the sales team,customers, and other departments.
  • Communicatingsales status, order details, and delivery timelines to internalteams and clients.

3.CustomerService

  • Providingexcellent customer service by addressing client inquiries andassisting with any issues related to orders, deliveries, or productavailability.
  • Ensuring customer satisfactionand building strong clientrelationships.

4. SalesOrderProcessing

  • Managingsales orders, ensuring all documentation is accurate, andprocessing orders promptly.
  • Ensuring that salestransactions are accurately entered into the system andtracked.

5. DatabaseManagement

  • Maintainingand updating customer databases, sales records, and productinventory.
  • Utilizing CRM (Customer RelationshipManagement) tools to track sales leads, opportunities, and customerinteractions.

6. TimeManagement

  • Managingtime effectively to ensure timely processing of orders, quotes, andcustomer requests.
  • Meeting deadlines foradministrative tasks such as invoicing andreporting.

7. Attentionto Detail

  • Ensuring allsales documentation, orders, contracts, and invoices are accurateand error-free.
  • Double-checking customerinformation, pricing, and product specifications before finalizingorders.

8. Data EntryandReporting

  • Accuratelyentering data into sales systems and generating salesreports.
  • Assisting in generatingmonthly/quarterly sales performance reports and trackingtargets.

9.Problem-Solving

  • Handlingcustomer complaints, issues with orders, or discrepancies inpricing or inventory.
  • Finding solutions to anychallenges faced by the sales team or customers during the salesprocess.

10. SalesSupport

  • Assisting thesales team with administrative tasks such as preparing quotes,proposals, and contracts.
  • Coordinating withother departments (such as logistics or finance) to ensure thetimely delivery and invoicing ofproducts.

11. InventoryManagement

  • Monitoringstock levels and coordinating with the warehouse or procurementteams to ensure products are available forsale.
  • Helping with inventory management andorder fulfillment.
Desired candidate profile

Responsible for supporting high-level executives andmanagement or entire departments. Provides administrative supportand performs numerous duties, including scheduling, writingcorrespondence, emailing, handling visitors, routing callers, andanswering questions and requests.

  • Proven administrative or assistantexperience
  • Quick professionals with excellenttime management and multitaskingabilities.
  • Knowledge of office managementsystems and procedures
  • Attention to detail andproblem-solving skills
  • Excellent written andverbal communication skills
  • Strongorganizational and planning skills
  • Proficiencyin MS Office.
  • CalendarManagement
  • Manage executive's diariesand arrange their daily schedule (set up meetings, travel, speakingengagements).
  • Oversee the performance of otherclerical and administrative staff.
  • Formatinformation for internal and external communication memos, emails,presentations, reports.
Key Skills
Sales Support,AdministrativeOperations,Sales Department
Employment Type: Full-time
Department / FunctionalArea: Sales
Experience: years
Gender: Male
Vacancy: 1

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