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Delivery Head

4 weeks ago

Dubai, Dubai, United Arab Emirates IGT Solutions Full time

Program Manager/ Delivery Head in IT is responsible for overseeing and coordinating multiple related projects to ensure they align with the organization's overall objectives. They play a key role in the planning, execution, and delivery of IT programs, managing resources, budgets, timelines, and risks. Here's a breakdown of their typical job responsibilities:

Key Responsibilities:

Program Planning and Strategy:

  • Develop and define the overall program vision, goals, and strategy.
  • Coordinate and align program objectives with organizational goals.
  • Create detailed program roadmaps, outlining major milestones and deliverables.

Project Coordination:

  • Oversee the execution of multiple related IT projects.
  • Manage project managers or teams leading individual projects within the program.
  • Ensure all projects meet deadlines, budgets, and quality standards.

Resource Management:

  • Allocate resources (people, technology, budget) across the program effectively.
  • Ensure the availability of skilled personnel for different projects.
  • Resolve any resource conflicts or issues.

Risk Management:

  • Identify and mitigate program risks that could impact successful delivery.
  • Develop contingency plans and respond to project issues or roadblocks.

Stakeholder Communication:

  • Serve as the primary point of contact for senior executives and key stakeholders.
  • Provide regular updates on program progress, status reports, and key metrics.
  • Build strong relationships with business leaders to ensure alignment and buy-in.

Budget and Financial Oversight:

  • Oversee program budgets, ensuring effective cost control and allocation.
  • Monitor and report on financial performance, making adjustments as necessary.
  • Manage changes in scope, resources, or timelines that may impact program objectives.
  • Communicate and implement any necessary adjustments in the plan.

Team Leadership:

  • Lead, mentor, and motivate cross-functional teams to achieve program objectives.
  • Foster a collaborative environment across teams, departments, and functions.

Program Delivery:

  • Ensure that all projects within the program are completed successfully, meeting the established goals and deadlines.
  • Close the program, ensuring proper documentation, knowledge transfer, and lessons learned for future initiatives.

Required Skills & Qualifications:

  • Strong experience in IT project management and program management.
  • Proficiency in project management methodologies (e.g., Agile, Scrum, Waterfall).
  • Excellent leadership and communication skills.
  • Ability to manage multiple complex projects simultaneously.
  • Strong problem-solving and decision-making abilities.
  • Familiarity with IT systems, software development, or infrastructure projects.
  • Budget management and financial forecasting skills.
  • Relevant certifications (e.g., PMP, PgMP, Scrum Master) are often preferred.

In summary, a Program Manager in IT ensures that complex, multi-faceted IT projects are aligned with business objectives and delivered successfully, while maintaining effective communication, risk management, and resource coordination.

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