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Front Store Manager

1 month ago

Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time
Roles and responsibilities

The Store Manager is responsible forachievement of sales targets, managing and developing the storeteams in order to maximize profitability, maintain brand andCompany image, operational compliance and offer excellent customerexperience. The role is fully accountable for the daily operationsof the store and its workforce in line with the overall businessobjectives

ROLEPROFILE

  • Ensure thehighest levels of customer service are delivered at all times. Takeownership for customer complaints and concerns and address these ina professional, efficient and effective manner. Coach and mentorthe store teams to enhance customerservice
  • Constantly assess team performanceagainst set key criteria in order to strengthen the teamskills.
  • Drive sales and constantly strive toenhance business ensuring set KPI targets (such as net sales,footfall conversion, shrinkage, stock turn) are met. Createinnovative approaches to attract new customers, expand storetraffic, and enhance profitability.
  • Identifykey causes of underperformance, and drive action plans to respondaccordingly through analysis and commercial awareness. Providecritical analytical feedback to the Operations, Buying and PlanningDepartments in relation to product, ranging,price.
  • Ensure adherence to the "ModelStore Standards" in relation to VM, taking accountabilityfor the team understanding of the VM principles and standards.Overall accountability for compliance of subordinates withestablished Company policies, procedures.
  • Plan,organize and execute in-store processes including cash intake andcash handling, stockroom and stock-take administration management.Ensure store inventory is controlled and that adequate securityexists, stock shortages are kept to a minimum,all
  • Ensure all Company Health & Safety,Security and Compliance policies are adhered to, raising anyconcerns to the Excellence and Compliance team in a timelymanner.
  • Continually deliver and review in-storeduties, including but not limited to, cleaning procedures,pre-opening inspections and checks.

REQUIREMTS

  • Customerservice expertise
  • Commercialawareness
  • Sellingskills
  • Analyticalability
  • Data savvy
  • Highschool certificate Minimum experience 4 – 5years' industry experience
Desired candidate profile

. Leadership and TeamManagement

  • Supervision:Managing and motivating a team of employees to perform at theirbest.
  • Training andDevelopment: Identifying skill gaps and organizingtraining programs to improve teamperformance.
  • ConflictResolution: Addressing workplace conflictsprofessionally and maintaining teamharmony.

2. CustomerServiceExcellence

  • CustomerRelationship Management: Ensuring customers have apositive experience, leading to repeat business andloyalty.
  • Problem-Solving:Resolving customer complaints efficiently while maintaining companypolicies.
  • Upselling andCross-Selling: Encouraging staff to increase salesthrough effective customerengagement.

3. SalesandProfitability

  • SalesStrategies: Developing and implementing strategiesto achieve salestargets.
  • AnalyzingPerformance: Using sales reports and key performanceindicators (KPIs) to identify trends and improveoutcomes.
  • BudgetManagement: Controlling expenses to ensureprofitability.

4.OperationalEfficiency

  • InventoryManagement: Monitoring stock levels, orderingsupplies, and reducing shrinkage orwastage.
  • ScheduleManagement: Creating employee schedules to ensureadequate coverage during peakhours.
  • StorePresentation: Maintaining a clean, organized, andvisually appealing store layout.

5.CommunicationSkills

  • StaffCommunication: Clearly conveying expectations,policies, and updates to teammembers.
  • StakeholderCollaboration: Coordinating with upper management,vendors, and other stakeholders to meet storeobjectives.
  • CustomerInteraction: Engaging with customers to buildrelationships and gather feedback.

6.Problem-Solving andDecision-Making

  • QuickThinking: Handling unexpected challenges, such asstaffing shortages or operational hiccups, with minimaldisruption.
  • StrategicPlanning: Anticipating potential issues and creatingproactive solutions to mitigaterisks.
Key Skills
Store Operations,StoreShelves,Store Management Experience
EmploymentType : Full-time
Department /Functional Area: Administration
Experience: Not Mentioned years
Gender: Male
Vacancy: 1
Joining Date: Wed, 29 Jan2025