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Assistant Outlet Manager

4 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time
  • To promote and ensure guestsatisfaction achieved through his/her ability to develop andmaintain a strong team environment placing emphasis on Associatesatisfaction and delivery of prompt courteousservice.
  • Prompt and courteous delivery of allorders maintaining a positive image through all each guest contactand through cleanliness of guestareas.
  •  Assure total guestsatisfaction in the service of food and beverage through thesupervision of prompt and courteous delivery of all Restaurants andRoom Service orders
  • During shift ensure thatguests are satisfied by assisting with serving seatingcommunication with kitchen and by striving to speak to allguests.
  •  Assist in maintaining ahighly motivated and well trainedstaff
  •  Open and close shift inaccordance with ManagersChecklist.
  •  Train maintain and enforceall Anantara ServiceStandards
  •  Properly execute revenueand check control procedures onshift
  •  Maintain a safe and sanitarywork environment for all Associates andguests
  • Gather and implement all proper toolsfor running shifts (i.e. schedules floor plans reservationschecks)
  • Find solutions for problems such ascall outs last minute bookings or any other daily problems that mayarise.
  •  Be on the floor during entiremeal period and ensure adequate coverage
  • Ensurethat only a quality product is beingserved
  • Maintain proper Associate uniformstandards
  • Manage an effective repair andmaintenance program through the use of work orders inspectionsetc.
  •  Exercise station rotation toensure stations are distributed fairly.  Handledaily Associate relations (i.e. scheduling time adjustmentsetc.)
  • Assist any Associate in his/her jobperformance when required to ensure guestsatisfaction.  Assist in implementing aneffective training program for new and currentassociates
  • Encourage problem solving byAssociates through proper training and empowerment to ensure guestsatisfaction.
  •  Establish effectivecommunication with Associates to gain their trust and respectthrough his/her hard work.  Maintain fair andconsistent counseling and/or disciplinary procedures in accordancewith Anantaras Guarantee of Fair TreatmentPolicy
  •  Identify and recommendincentive programs new ideas and methods ofoperation
  • This is a highlyvisible guest serviceposition requiring above average communication skills interactingprofessionally withguests.

Qualifications:

  • College diplomain Hotel Management or related field.
  • Minimumexperience of 23 years in a Food &Beverage role in luxury hotel
  • Passionfor leadership and teamwork.
  • Excellentcommunication skills in English
  • Eye for detailto achieve operational excellence.
  • Excellentguest serviceskills.

AdditionalInformation :

  • Prompt and courteousdelivery of all orders maintaining a positive image through alleach guest contact and through cleanliness of guestareas.
  • Assure total guest satisfaction in theservice of food and beverage through the supervision of prompt andcourteous delivery of all Restaurants and Room Serviceorders
  • During shift ensure that guests aresatisfied by assisting with serving seating communication withkitchen and by striving to speak to allguests.
  • Assist in maintaining a highlymotivated and well trained staff
  • Open and closeshift in accordance with ManagersChecklist.
  • Train maintain and enforce allAnantara Service Standards
  • Properly executerevenue and check control procedures onshift
  • Maintain a safe and sanitary workenvironment for all Associates andguests
  • Gather and implement all proper toolsfor running shifts (i.e. schedules floor plans reservationschecks)
  • Find solutions for problems such ascall outs last minute bookings or any other daily problems that mayarise.
  • Be on the floor during entire mealperiod and ensure adequate coverage
  • Ensure thatonly a quality product is being served
  • Maintainproper Associate uniform standards
  • Manage aneffective repair and maintenance program through the use of workorders inspections etc.
  • Exercise stationrotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling time adjustmentsetc.)
  • Assist any Associate in his/her jobperformance when required to ensure guest satisfaction. Assist in implementing an effective training program for new andcurrent associates
  • Encourage problem solving byAssociates through proper training and empowerment to ensure guestsatisfaction.
  • Establish effective communicationwith Associates to gain their trust and respect through his/herhard work.  Maintain fair and consistent counseling and/ordisciplinary procedures in accordance with Anantaras Guarantee ofFair Treatment Policy
  • Identify and recommendincentive programs new ideas and methods ofoperation

RemoteWork :

No

EmploymentType :

Fulltime

Key Skills
InformationSystems,Computer Data Entry,ASP.NET,CRM,ACCA,Branding
Vacancy: 1