Outlet Manager
1 week ago
KEY DUTIES AND RESPONSIBILITIES:
- Ensure a professional and profitable operation within the framework of the Hotel.
- Identify training needs and develop and deliver the required training for department employees to meet the needs of the business.
- Support the training of Departmental Trainers to improve hotel service levels and implement a daily departmental training program.
- Achieve departmental budget goals by maintaining profits through increased sales revenue and efficient cost expenditure.
- Accurately forecast business demands to ensure efficient staffing & food production.
- Be responsible for all accounting and billing procedures in the outlets.
- Work with hotel management to develop & execute plans and actions for the marketing of the outlet.
- Be aware of all Anantara Guest Incentive programs and actively promote and support these.
- Ensure the efficient scheduling of Management & Team Members in the outlet and accurately supervise the Team Members time control system.
- Execute all Team Member reviews and appraisals in a professional and timely manner.
- Train managers and supervisors in effective coaching and counseling and the correct process of progressive discipline.
- Maintain outlet safety and sanitation standards at all times.
- Be responsible for asset management of all outlet property and facilities and conduct regular preventative maintenance inspections.
- Promote positive interdepartmental relations through candid communication and cooperation.
- Work closely with the Banqueting department to support all requested functions.
- Lead by example through a hands-on approach to motivate Team Members to excel.
Qualifications:
- Previous experience in Outlet operations management role.
- Passion for leadership and teamwork.
- Eye for detail to achieve operational excellence.
- Excellent guest service skills.
- College diploma in Hotel Management or related field.
- Experience in bar management and menu engineering.
Additional Information:
Relocation to a remote area is required.
Remote Work:
No
Employment Type:
Full-time
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