Concierge Agent
2 weeks ago
PURPOSE OFPOSITION
To provide accurateinformation concerning hotel facilities venues and functions and tohandle all guest inquiries.
KEYROLES &RESPONSIBILITIES
- Assistguests with all inquiries both hotel and nonhotelrelated
- Conduct and attend effective shiftbriefings to ensure hotel activities and operational requirementsare known
- Maintain good relationship withAirport Concierge
- Maintain good relationshipwith retailers and other service providers within the vicinity andensure that information on their promotions are up todate
- Maintain detailed knowledge of theactivities of the day and of key occurrences in your city/locationincluding directions to key points of interests restaurantstheatres shopping cinemas sporting and recreational facilitiesbanks consulates transport systems and specialevents
- Maintain adequate supplies of forms andbrochures and ensure they are presented in line with the hotelsoperating standards
- Consult Log Book forinformation/requests left by outgoingshift
- Manage incoming guest mail messagesfacsimiles and special deliveries
- Manage alltransportation requests
- Manage outgoing guestmail courier services and parcel postage as requested byguests
- Maintain order and security of guestkeys and other selected keys kept in Front Office ensuring keyissue policy is followed
- Receive telephonecalls and take messages for guests who areout
- Conducts all of the above in accordancewith the hotels policy while adhering to Raffles BehaviouralStandards
Qualifications:
PERSONALATTRIBUTES
- Good Englishlanguage verbal communicationskills
- Ability to work cohesivelywith coworkers and managers as part of ateam
- Ability to be attentive to guest needsremaining calm and courteous at alltimes
- Ability to promote positive relationswith hotel residents and patrons
- Ability toexercise good judgment with difficultguests
- Understanding and ability to work in amulticulturalenvironment
QUALIFICATIONS
- Secondary/HighSchooleducation
EXPERIENCE
- Minimumtwo yearsexperience as a Concierge or in a relatedposition
AdditionalInformation :
RafflesDubai Sheikh Rashid Road Wafi121800 Dubai United ArabEmirates
RemoteWork :
No
EmploymentType :
Fulltime
Key SkillsComputerScience,Continuous Integration,Fraud,Intake Experience,LawEnforcement,Usability,Analysis Skills,ComputerForensics,Driving,Teaching,Counterintelligence,Sass
Vacancy: 1
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