Guest Relations Agent
2 weeks ago
Company DescriptionWe are far more than a worldwide leader. We are more than 240000 women and men who share something unique.Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differencesYes, we lead the way. But we want to go further, with audacity, with imagination, with passionSOFITEL DUBAI THE OBELISKSofitel Dubai the Obelisk is Sofitel's largest property in the Middle East. The hotel features 594 luxury guestrooms inclusive of 68 suites and 96 serviced apartments in the heart of Dubai. A variety of trendy restaurants and bars including a contemporary Asian restaurant, a Gastro Pub, a French Brasserie and Pool Bar & Lounge bring residents and patrons together to celebrate the French "Joie de Vivre". Guests have the option to unwind at the Sofitel Spa with L'Occitane and outdoor pools with private cabanas or workout in a fully-fledged fitness center. Business travelers have access to 1,589 square meter of meeting space including one state-of-the-art ballroom ideal for the most sought after social gatheringsSofitel Dubai the Obelisk will infuse the brand's essence with capitalizing on a perfect balance of modernism and ancient Egypt reflective of the renowned design elements of Wafi. If you are as excited as we are about connecting hearts and showing your guest passion, join us as the next Heartist and help us to make Sofitel Dubai the Obelisk a truly welcoming destinationJob DescriptionTHE POSITIONTo oversee and direct all aspects of Guest Relations to maximize guest satisfaction.KEY ROLES & RESPONSIBILITIESEnsure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departureEnsure all members consistently receive all benefits, and repeat guests and otherVIP's receive special recognition and serviceMeet and greet VIP guests personallyLiaise closely with Concierge, Butler and Sofitel Club for Hotel events, restaurant promotions, Limousine requirements and specialVIPrequests or preparations.Prepare compendiums prior guest arrival and check-into system if necessaryMaintain close contact with Airport Concierge for new arrivals and departuresUpdate and maintain repeat guest history systemPromote Inter-Hotel sales and in-house facilitiesSend prepared welcome cards and amenities to room prior to guest arrivalAttend to special requests by guestsHandle guest complaints and refer them as necessary, follow up on corrective actionReview arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requestsPrepare requisitions for amenities on a timely basisParticipate in regular meetings for all Guest Relations team members, Butlers and Sofitel Club staff to facilitate communications and smooth operationsAdhere to OH&S policies and proceduresPerforms related duties and special projects assignedQualificationsPERSONAL ATTRIBUTESStrong written and verbal communication skills in EnglishAble to develop rapport with colleagues and management staffAbility to work cohesively with co-workers as part of a multi-cultural teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAbility to promote positive relations with guests and patronsAble to exercise good judgment with difficult guestsQUALIFICATIONSDegree from School for Tourism & Hotel ManagementEXPERIENCEMinimum 2 years Guest Relations experience preferably in a four or five-star hotel#J-18808-Ljbffr
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Guest Relations Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates The First Collection Full timeOverview Join TRYP by Wyndham Dubai for a rewarding career where exceptional hospitality defines every guest's stay. Located in Barsha Heights, TRYP features 650 modern rooms spanning studios to premium suites, catering to business travellers and families alike. As an urban retreat, TRYP has a host of premium facilities, including three dining venues, a...
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Guest Relations Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates 21c Museum Hotels Full timeCompany Description An exciting opportunity has arisen for a Guest Relations Agent to join our Rixos The Palm team. To provide exceptional service to the guests & maintain the overall efficiency of standards set. At Accor, we are Heartists Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at...
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Guest Experience Agent
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Dubai, Dubai, United Arab Emirates Deluxe Holiday Homes Full timeRoles and responsibilities As a Guest Support Agent at Deluxe Holiday Homes you will be responsible for maintaining positive relationships with property owners, ensuring their needs are met, and coordinating communication between owners and our team.Responsibilities: Answer to, record, forward and address all guest inquires (complains, requests,...
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Guest Relations Agent
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Dubai, Dubai, United Arab Emirates Sheraton Grand Hotel, Dubai Full timeDirect message the job poster from Sheraton Grand Hotel, DubaiHuman Resources Operations Manager at Sheraton Grand Hotel, DubaiHUMAN RESOURCES VISIONWe will strive to create and maintain a community of winning talent which feels valued and lives the connection to the brand in whatever we do. We will provide the freedom and support where individuals can...
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Guest Relations Associate
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Dubai, Dubai, United Arab Emirates Ennismore Full timeAt Ennismore, we are committed to delivering exceptional service to our guests and maintaining the highest standards of excellence.About the RoleThis is an exciting opportunity for a Guest Relations Agent to join our team at Rixos The Palm Dubai Hotel & Suites. As a key member of our team, you will be responsible for providing outstanding service to our...
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Guest Experience Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Deluxe Holiday Homes Full timeRoles and responsibilitiesAs a Guest Support Agent at DeluxeHoliday Homes you will be responsible for maintaining positiverelationships with property owners, ensuring their needs are met,and coordinating communication between owners and ourteam.Responsibilities:Answer to, record, forward andaddress all guest inquires (complains, requests,questions);Record...
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Guest Experience Agent
2 days ago
Dubai, Dubai, United Arab Emirates Deluxe Holiday Homes Full timeRoles and responsibilitiesAs a Guest Support Agent at DeluxeHoliday Homes you will be responsible for maintaining positiverelationships with property owners, ensuring their needs are met,and coordinating communication between owners and ourteam.Responsibilities:Answer to, record, forward andaddress all guest inquires (complains, requests,questions);Record...
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Guest Relations Coordinator
1 week ago
Dubai, Dubai, United Arab Emirates KERZNER INTERNATIONAL LIMITED Full timeAbout Our CultureWe are a creative and adventurous team that is passionate about delivering Amazing Experiences and Everlasting Memories.The Job RequirementsWe RequireA Hotel Booking Agent who is comfortable talking and engaging with guests over the telephone.A professional who can multi-task without compromising quality and provide exceptional customer...
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Guest Services Agent
2 weeks ago
Dubai, Dubai, United Arab Emirates Minor International Full timeThe Guest Service Agent is a keyrepresentative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to ourguests. He/she must have a friendly outgoing personalityand genuinely interested in meeting and serving new guests from allover the world. The position necessitates being aninformation provider...
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Guest Services Agent
2 days ago
Dubai, Dubai, United Arab Emirates Minor International Full timeThe Guest Service Agent is a keyrepresentative of our hotel and the Minor Hotels brand. He or she creates one of the most powerful first impressions to ourguests. He/she must have a friendly outgoing personalityand genuinely interested in meeting and serving new guests from allover the world. The position necessitates being aninformation provider...
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Guest Service Agent
3 hours ago
Dubai, Dubai, United Arab Emirates Minor International Full timeAs a Guest Relations Agent you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand and as such you will need to anticipate guest needs and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues pertaining...
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Guest Service Center Agent
5 days ago
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Guest Relation Supervisor
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Guest Experience Agent
5 days ago
Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full timeRoles and responsibilities A Guest Experience Agent is a hospitality professional who plays a central role in ensuring guests have a positive, memorable, and seamless experience during their stay at a hotel, resort, or similar establishment. They are responsible for handling guest interactions, providing exceptional customer service, and ensuring that...
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Guest Services Agent
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Guest Services Agent
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Dubai, Dubai, United Arab Emirates Minor Hotels Full timeGuest Services Agent (Preferably Russian and Arabic Speakers) Company Description Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter.Avani hotels are perfecting the balance between work and play, design and function, service,...
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Guest Relations Manager
20 hours ago
Dubai, Dubai, United Arab Emirates Sonder Inc. Full timeDelivering Exceptional ExperiencesSonder is committed to delivering exceptional hospitality experiences to our guests. Our technology-rich approach ensures that every guest feels at home, with access to everything they need just a tap away.We're seeking a talented Front Desk Hospitality Agent to join our team. As a key member of our operations team, you'll...
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Guest Service Agent
6 days ago
Dubai, Dubai, United Arab Emirates Hyde Johannesburg Rosebank Full timeAs a Guest Service Agent - Telecommunications at Hyde Johannesburg Rosebank, you will play a vital role in ensuring the smooth operation of our front office function. Your primary responsibility will be to provide top-notch guest service, responding promptly and effectively to all telecommunications-related inquiries or issues.Responsibilities:Deliver...
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Guest Experience Agent
3 hours ago
Dubai, Dubai, United Arab Emirates Rotana Hotel Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team. The successful candidate will have excellent communication skills and the ability to work well under pressure in a fast-paced environment.Main Responsibilities:Guest Service: Provide prompt, courteous, and efficient service to all guests.Knowledge and...
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Guest Service Center Agent
2 days ago
Dubai, Dubai, United Arab Emirates Minor International Full timeThe Guest Service Center Agent is a keyrepresentative of our hotel and the Anantara brand. He or shecreates one of the most powerful first impressions to our guests.Anantara Guest Service Center Agents all have a friendly andoutgoing personality and are genuinely interested in meeting andserving new guests from all over the world. The positionnecessitates...