Receptionist Russian Speaker
4 weeks ago
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.
World-Class Dining:Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.
State-of-the-Art Facilities:Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.
Exceptional Service:At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.
MAIN DUTIES AND RESPONSIBILITIES:
- Register and process check in for all arrivals.
- Handle guest check outs efficiently and professionally.
- Update guest information into the computer after a complete check in.
- Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.
- Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
- Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.
- Resolve guests complaints/requests and liaise with the department concerned to ensure immediate follow up.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Check and convey messages, mail and packages to Guests.
- Assist at the Information counter, Foreign Exchange, Night Audit and Business centre, as assigned.
- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
- Handle safe deposit boxes in accordance with policies and procedures.
- Report any unusual occurrences or requests to the manager.
- Be aware of the hotel accident Prevention Policies.
- Ensure the cleanliness and neatness of front office area.
- Ensure that all guests are greeted on arrival & departure of the hotel.
- Review log book, verify outstanding and follow up pending items.
- Check hotel situation, occupancy, functions, groups, VIPs.
- At the end of the shift or the day, communicate all information that the next shift needs to know for a well-running operation.
- Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
- Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously.
- Review and update Logbook.
- Check equipment.
- Be smart, well-groomed and maintain a friendly and cheerful disposition at all times.
- Oversee day-to-day operations.
- Report regularly on happenings to Asst. FO/FOM.
- Fire Procedure.
- First Aid Procedures.
- Handle guest complaints and report to manager.
Qualifications:
University Degree in Hotel Management, minimum 1 year in a similar role at a star hotel.
Required Languages: English, Russian, German, Arabic
Company Industry:
- Hotels
- Hospitality
Department / Functional Area:
- Helpdesk
- Customer Service
- Telecalling
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