Pearl Club Intern
3 weeks ago
What will I be doing?
As a Pearl Club Intern, you will serves executive guests throughout their stay at the hotel by responding efficiently to their enquiries and offering food & beverage services as requested. A Pearl Club Intern contributes to the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:
Welcome executive guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaintsProcess accurately check-ins and check-out
Ensure that all guest supplies and amenities are offered and replenished to the required standards
Provide excellent Food & Beverage services in the Club Lounge
Stay current with all hotel services as well as VIP requests and special events
Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Project a professional manner with an emphasis on hospitality and guest service
Comply with Hotel security, fire regulations and all health and safety legislation
Execute tasks as instructed by the Pearl Club Supervisor or Assistant Pearl Club Manager
Serve your role and team in an environmentally-conscience manner
RequirementsWhat are we looking for? Pear Club Intern serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous experience in cash handlingWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Source: Hospitality Online
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