See more Collapse

Service Branch Manager

1 month ago

Dubai, Dubai, United Arab Emirates Otis Elevator Company Full time

Date Posted:

Country:

United Arab Emirates

Location:

Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab Emirates

Job Purpose

The role holder is responsible for managing service sales & field teams within assigned territory to enhance service by acquiring new accounts, cross selling, and upselling Otis products and services. The role holder is responsible for leading field visits with sales team across client sites to maintain a high level of rapport with key stakeholders and reinforce Otis's commitment to customer service. The role holder is also responsible monitoring expenses and operational budgets and ensuring the team's compliance to the plan. The role holder is also responsible for managing quality/safety audits across client sites. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Key Responsibilities

  • Provides management information and insights on all dimensions of business performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
  • Provides inputs and supports the preparation of the annual budget for own department, tracks expenditure and ensures adherence to the budget.
  • Supports the development of the workforce plan for own department by providing inputs based on workload analysis and forecasting trends.
  • Assists in the implementation of Otis's vision, mission and cultural values across all employee groups in the department.
  • Implements and monitors approved department policies, procedures and controls so that all relevant procedural/legislative requirements are fulfilled while delivering quality, cost-effective services.
  • Provides management information and insights on all dimensions of business performance to facilitate discussion and decision making, both on a periodic basis and for ad-hoc management requests.
  • Provides inputs and supports the preparation of the annual budget for own department, tracks expenditure and ensures adherence to the budget.
  • Supports the development of the workforce plan for own department by providing inputs based on workload analysis and forecasting trends.
  • Participates in the development of the sales plan and quota for the team in assigned territories, taking into account customer needs, market potential and effectiveness of sales representative.
  • Monitors the team to ensure compliance with the sales plan on volume, price and value objectives for service contracts.
  • Schedules field visits to achieve effective coverage of key accounts by sales team members.
  • Monitors the territory expense and revenue budgets with inputs from the sales team.
  • Assesses the performance of assigned territories against annual sales plans to ensure the service sales targets are achieved in a timely manner.
  • Approves estimates and quotations based on project scope and services pitched to the client on additional repairs, upgradation of units and modernization.
  • Implements sales strategies to recover lost units and actively pursues clients to ensure unit recovery on favorable terms for Otis.
  • Identifies cross and up-selling opportunities on service sales pitches, to expand the scope of engagement with clients and further entrench accounts with Otis.
  • Leads field visits with sales team across client sites in the assigned territory to maintain a high level of rapport with key stakeholders and reinforce Otis commitment to customer service.
  • Manages the coordination with the other departments to ensure that the terms and conditions of all service agreements are implemented.
  • Conducts on field coaching of sales team members ensuring they are mentored on field and learn from that experience.
  • Implements corrective actions to remediate operational and performance problems within the assigned territory.
  • Assists the Finance Department with the timely collection of payments based on contracting agreements.
  • Gathers competitive awareness of the products being offered in the market to help position Otis as the preferred provider on all service proposals.
  • Provides the management team with timely information on sales and marketing outcome in the assigned territory to enable effective decision making.
  • Participates in the development of the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.
  • Monitors Service Field projects within assigned branch/territory, ensuring cost and progress are tracked and potential issues mitigated.
  • Assesses the performance of assigned branch/territory against annual plans to ensure the Service Field KPI's are achieved in a timely manner.
  • Monitors the branch/territory expense and operational budgets with inputs from the contracted plan and drives the Service Field team's compliance to the plan.
  • Approves manpower and material changes to the Service Field projects based on project scope and business requirement.
  • Manages quality/safety audits across client sites to ensure Service Field teams are operating within the prescribed quality parameters and following operational safety procedures.
  • Manages the coordination with the other departments to ensure that the terms and conditions of all service, repair and modernization contracts are implemented.
  • Conducts coaching of Service Field team members ensuring they are mentored on field and learn from that experience.
  • Implements corrective actions to remediate operational and performance problems within the assigned branch/territory.
  • Provides the management team with timely information on Service Field operations in the assigned branch/territory to enable effective decision making.
  • Organizes and supervises the activities of team members in a manner that supports self-management and continuous improvement.
  • Provides coaching, formal and informal feedback to team members in order to support their continuous development.
  • Supports the development of a continuous talent pipeline for key roles in own department and provides mentoring for high potential talent in the team.
  • Organizes and supervises the activities of team members in a manner that supports self-management and continuous improvement.

Minimum Qualifications

  • Bachelor's degree in engineering/Sales or equivalent
  • Certified Construction Manager (CCM), Project Management Professional (PMP) or equivalent is preferred
  • Minimum of 3 years of relevant experience in managing sales and field operations in a construction/engineering organization
  • At least 2 years in positions of progressively increasing managerial responsibilities
  • Fluent written and spoken English essential, Arabic preferred

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here ) .

Become a part of the Otis team and help us #Buildwhatsnext

Otis is An EqualOpportunity/AffirmativeAction Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .

Privacy Policy and Terms:

Click on this link ) to read the Policy and Terms

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.


We have other current jobs related to this field that you can find below

  • Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Mackenzie Jones Middle East Full time

    As a Branch Manager your role is to direct accountability of the Branch's financial performance, operational control and customer service delivery. The responsibility spans across all segments of customers. A great deal of customer contact and internal interactions with support and control units are part of the role.Job Location : Dubai & Abu...

  • Service Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Otis Full time

    Date Posted:Country:United Arab EmiratesLocation:Otis L.L.C, 37th floor, The One Tower, Sheikh Zayed Road, Dubai, United Arab EmiratesJob PurposeThe role holder is responsible for managing service sales & field teams within assigned territory to enhance service by acquiring new accounts, cross selling, and upselling Otis products and services. The role...

  • Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Sunbulah Group Full time

    Operate the day-to-day operations of the branch by developing a sophisticated and motivated sales and service culture to ensure that all financial and non-financial objectives are achieved in accordance with the bank's objectives and required standardsResponsibilitiesPlanning and Reporting:Prepare branch sales plan, distribute staff targets, monitor, track...

  • Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates First Gulf Bank PJSC Full time

    First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you'll have the support of your team and a strong relationship with your...

  • Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Adecco Recruitment Full time

    Assess local market conditions and identify current and prospective sales opportunities.Direct all operational aspects including Delivery, client service, human resources, administration, and sales.Develop forecasts, financial objectives, and business plansMeet goals and metrics.Manage budget and allocate funds appropriately.Bring out the best of branch's...

  • Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Dayaco Prime Full time

    Job Title:Branch Manager**Job Summary: Dayaco Prime, a leading provider of automotive and industrial solutions, is seeking a proactive and experienced Branch Manager to oversee our operations in the UAE. The Branch Manager will lead a dedicated team, drive sales growth, ensure operational efficiency, and deliver exceptional customer service. This role offers...

  • Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Flying Express Migration Full time

    Responsibilities Direct all operational aspects including distribution operations, customer service, human resources, administration and sales Assess local market conditions and identify current and prospective sales opportunities Develop forecasts, financial objectives and business plans Meet goals and metrics Manage budget and allocate funds appropriately...

  • Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Caliberly Full time

    Job DetailsEmployment Typefull_timeIndustryInsurance / Pension FundingSalaryLocationDubai, United Arab EmiratesDate PostedMay 25, 2023About the JobPurpose of the JobTo generally oversee and manage all functions of our new Branch in Dubai, to ensure it achieves profit, establish itself as a professional brokerage firm and sell insurance product that promote...

  • Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Adecco Recruitment Full time

    Assess local market conditions and identifycurrent and prospective salesopportunities.Direct all operational aspectsincluding Delivery, client service, human resources,administration, and sales.Develop forecasts,financial objectives, and business plansMeetgoals and metrics.Manage budget and allocatefunds appropriately.Bring out the best ofbranch's personnel...

  • Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Ready Steady Go Kids Full time

    PURPOSE OF THE ROLE:The General Manager is responsible for leading the operations and complete management of all staff within the branch. He / She contributes to the development of the branch operations in terms of promotions, event planning, launching new services, improving the branch's efficiency, achieve set budgets/revenue and deliver outstanding...

  • Manager - Branch Operations

    2 weeks ago

    Dubai, Dubai, United Arab Emirates DP World Full time

    Job DescriptionDevelop and present the branch AOP and execution plan to meet the set targetsDeliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch.Optimally utilize resources to grow the branch as per the short and long term growth strategies.Develop operations plans on an annual, quarterly, and monthly basis at branch...

  • Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Trust Vision Group of Healthcare Full time

    Branch Manager Responsibilities: Train employees and evaluate their performances. Create strategies to ensure that sales targets are met. Prepare reports on sales. Create and maintain relationships with clients. Liaise with other branches to share strategies.Branch Manager Requirements: Excellent organizational skills. Ability to strategize and plan ahead....

  • Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Roasters Full time

    Luxury Specialty Coffee Shop required a Branch Managers with UAE experience from 3 years same position.Roasters Specialty Coffee House is a fast growing chain in Dubai and guarantee great conditions and workflow atmosphere, as well fast career growth up to expertise and hardworking.We need skilled person with a fluent English and F&B passionate, to control...

  • Sales Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates DAYACO PRIME AUTO SPARE PARTS TRADING L.L.C Full time

    Job Title: Branch ManagerLocation: UAE Job Summary: Dayaco Prime, a leading provider of automotive and industrial solutions, is seeking a proactive and experienced Branch Manager to oversee our operations in the UAE. The Branch Manager will lead a dedicated team, drive sales growth, ensure operational efficiency, and deliver exceptional customer service....

  • Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates WWICS Group of Companies Full time

    World's Largest Immigration GroupRoles and Responsibilities Lead all daytoday activities related to sales of the branch with a focus on building longterm, valuebased client relationships that enable achievement of sales objectives Nurturing leads, manage entire sales cycle, strike a good value proposition and drive it to closure Effectively presents the...

  • Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Building materials trading Full time

    Opening for a branch management role with supporting experience, as a Bank Manager or similar role. You will manage staff, foster a positive environment and ensure customer satisfaction.Salary: From AED6,000.00 per monthApplication Question(s): What is your current visa status?Experience:- branch manager: 1 year (required)- building materials: 2 years...

  • Manager - Branch Operations

    2 weeks ago

    Dubai, Dubai, United Arab Emirates DP World Full time

    Job DescriptionDevelop and present the branch AOP and execution plan to meet the set targetsDeliver AOP revenue & EBDITA through tightly controlled operations and cost for the branch.Optimally utilize resources to grow the branch as per the short and long term growth strategies.Develop operations plans on an annual, quarterly, and monthly basis at branch...

  • Branch Sales Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Nationwide Immigration Services pvt ltd Full time

    Branch Manager is responsible for day to day business operations and monthly revenue generation. Branch Manager is responsible to train employees and motivate them to achieve their monthly goals. Branch Manager is responsible to build the teams and hire the right talent in the organisation Consult on Canada & Australia Immigration programs including Express...

  • Assistant Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates LHH Company Full time

    LHH is currently seeking an Assistant Manager (Branch Operations) for our client in Augusta, GA. In this pivotal role, you will collaborate closely with the Branch Manager to oversee Route Drivers and Customer Deliveries, ensuring a culture of safety, growth, and operational excellence. Key responsibilities include:Safety Leadership and Compliance:Champion a...

  • Branch Manager

    2 weeks ago

    Dubai, Dubai, United Arab Emirates Humlog Full time

    Job Title: Branch Manager - JewelleryLocation: Dubai, UAESalary: 6000 AED/monthHours: 10 hours/dayExperience: Minimum 3 years in UAEResponsibilities:Manage store operations efficiently.Lead and develop the branch team.Ensure excellence in sales and customer relations.Oversee inventory and procurement.Execute marketing initiatives and brand promotions.Analyze...