Claims Advocate

3 weeks ago

Dubai, Dubai, United Arab Emirates Marsh Full time

What you can expect:

Deliver and contribute to the Claims Advocacy service across IMEA, ensuring prompt, efficient and effective claims support and project management for strategic clients in E&P, Construction.

In the immediate term the role requires the advocate to provide direct core claims handling service on claims of all types with particular focus on Property/BI, Casualty, Construction, E&P.

The Claims Advocate will be working closely with Marsh Clients, Marsh Claims Operations, Claims Solutions and Client Executives (RMP and Specialty) and Placement functions. The primary objective of this role is to provide effective claims support and claims project management for key clients in general daily business engagement as well as contribution post a significant or complex loss.

The role requires strong organization skills to ensure proactive management of individual and a portfolio of claims. Additionally, strong communication skills will be a key requirement to ensure all stakeholders are aware of the claim position, core issues and way forward at all stages in the claim cycle.

We rely on you to:

Claims advocacy and project management

  • Provide certain key clients with explanations pre-loss on what to expect when a major loss happens including Claims Manuals.
  • Early client engagement once claims are notified to Marsh.
  • Identify all potential policies and coverages/layers of cover; Provide advice to clients/colleagues on policy interpretation and policy coverage consideration - identifying potential coverage issues and assisting in drafting a strategy, with agreed milestones, if appropriate in collaboration with the client.
  • Assist clients in strategically running their claims.
  • Identify revenue opportunities for Marsh by introducing subject matter experts such as Claims Solutions; positively advance the Claims Preparation/monetization agenda where opportunities exist.
  • Develop relationships with insurance carriers, loss adjusters and lawyers – to ensure the Marsh Claims brand is well positioned in the market.
  • Ensuring efficient and effective claims project management and optimal result by reviewing information provided by insured, provision of documentation and negotiations with relevant stakeholders (including but not limited to insurers, adjusters, attorneys, experts).
  • Providing assistance and high-level guidance to the client on the claim particulars to be presented to insurers to enable a more effective resolution.
  • Assisting in the resolution of any disputes that may arise with insurers.
  • Responding to enquiries from clients, Insurers/Loss Adjusters/Solicitors and other involved parties.
  • Drive effective negotiations with Insurers/Loss Adjusters to obtain, where appropriate, the maximum benefit granted by the cover for the client.
  • Obtain relevant data from Claims Operations and use same to provide trends information and other insights to clients, insurers etc.
  • Attend meetings with clients, insurers or third parties as required.
  • Assist in identifying growth opportunities in collaboration with Client Executives.
  • Escalate complex and non-standard claims management queries, and others as necessary, to Senior Claims Advocate.

Audit and Review

  • Compliance with internal claims professional standards
  • Identify and report any potential Professional Indemnity exposures to Management.
  • Developing and maintaining audit programme to ensure compliance and adherence to correct company procedure.
  • Contribute to and participate in the group audit program

Others, including Administration & People Management

  • Carrier relationships and performance management
  • Assist with client onboarding from claims perspective.
  • Liaising and coordinating with other internal units on various issues to ensure attainment of organisational goals.
  • Internal training and development (minimum 12 per year)

What we expect from you:

  • Experience of claim handling for 5+ years and ability to participate/lead discussions with various stakeholders on claims matters.
  • Have a desire and comfort level to seek out claims consulting opportunities and be part of the Marsh agenda of monetizing claims where possible or appropriate.
  • Good understanding of the claims process and market procedures
  • Strong time management - you will need to be able to prioritize your own workload to achieve targets.

What make you stand out:

  • Ability to take ownership and provide meaningful inputs in claim advocacy matters.
  • Organisational skill and the ability to project manage claims and tasks.
  • Understanding of client service requirements and the ability to deliver value.
  • Ability to work collegiately and develop strong internal stakeholder relationships.
  • Good communication skills, both written and verbal; with a desire to progress towards 'excellence'.
  • Able to be flexible and thrive in a changeable working environment – with a growth mindset in keeping with the vision for Marsh.
  • Ability to build strong professional relationships – both internally and externally.

Marsh is the world's leading insurance broker and risk advisor. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit , and follow us on LinkedIn and X.

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