Training Manager

4 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time
Job Overview

The main responsibility of the Training Manager is to oversee a team of workplace trainers who are dedicated to designing and delivering training programs in both classroom and workplace settings as needed by EASG and stakeholders. Additionally, the role involves contributing to the continuous improvement of training and assessment materials to keep up with operational, industry, and regulatory changes.

Responsibilities
  • Supervise a team of workplace trainers to provide quality training and assessment in various environments
  • Plan and execute training programs to satisfy stakeholder needs
  • Offer expertise in designing technical training content and learning materials for ongoing training and assessment
  • Coordinate with stakeholders to identify and fulfill training requirements within operational limitations
  • Ensure accurate and timely documentation of all training and assessment records following business and quality guidelines
  • Work with Workplace Trainers, Coaches, Subject Matter Experts, and Line Managers to ensure effective on-the-job training, coaching, and assessment aligned with competency standards
  • Maintain expertise in the subject matter and training and assessment competencies
Requirements
  • Educational background in Training (Degree or Diploma)
  • At least 5 years of experience in training management within the aviation industry (Ground Operations)

Personal Qualities


- Skilled leader who efficiently manages resources and priorities to meet stakeholder needs

- Results-driven

- Strong interpersonal and written communication skills

Competency Profile


- Establish a conducive workplace learning atmosphere

- Develop and oversee training plans

- Lead and nurture effective workplace relationships

- Manage communication within the workplace

- Utilize emotional intelligence in decision-making

- Lead and enhance team performance

About Etihad Airport Services - Ground

Etihad Airport Services Ground is the primary ground operations provider at Abu Dhabi International Airport.

EASG manages a wide range of ground services at the airport, including passenger check-in, boarding, baggage handling, and aircraft services.

Their operations prioritize safety and security across all functions, operational excellence for all client airlines by maximizing efficiency, and top-tier customer experience for all passengers.



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