Supply Coordinator

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

Job Description

Our Supply Chain Coordinator - ZIMMERMANN is responsible for cross-functional business support including but not limited to the following tasks:

• Management of Third Party (3PL) warehouse and inventory (from China and Europe), monitoring deliveries from warehouse to regional warehouse, assisting in reduction of lead-time and optimizing delivery performance.
• Assisting with ensuring that the level of service provided by our 3PL or logistics partners meets Zimmermann standards and where necessary set preventive and corrective actions.
• End-to-end management of purchase and sales orders.
• Identifying and highlighting all stock and barcode discrepancies and remedial action thereof.
• Support with ensuring shipping within the regions is completed on time and all shipping requirements are adhered to.
• Managing and prioritizing the Third Party (3PL) warehouse's inbound stock and outbound order processing for the Middle East region.
• Forecasting and booking weekly air freight and sea freight volumes working closely with the logistics team.
• Checking stock receipts and reporting any discrepancies with production and retail planning team.
• Investigating stock discrepancies, reporting all findings to the Supply Chain 3PL Manager.
• Managing bi-annual stock takes and spot counts as required and ensuring that stock integrity is intact.
• Preparing necessary documentation for both imports and exports.
• Monitoring the customs clearance process, liaising with freight forwarders and custom brokers to resolve any issues and assisting with any shipment delays.
• Coordinating with the Master Data Management (MDM) team for prompt creation of store location/s and item creation in a timely fashion and prior to every season inclusive of catalogue creation.
• Establishing and enforcing data reconciliation/audit protocols to uphold the highest standards of accuracy and reliability in all systems between the Oracle and AP21 systems.
• Developing Policy & Procedure (P&P) documentation to ensure clarity and adherence to business guidelines.
• Acting as a checks and balances function ensuring data matching and accuracy at all times.
• Processing all purchase orders in transactional CORE system.
• Generating accurate system transfers for various stock movements (warehouse to store, intra-stores, inter-country, return to vendor, temporary stock loan).
• Tracking the status of shipments and managing the necessary documentation to ensure smooth logistics and adherence to business KPIs.
• Providing instructions to the warehouse for pick and pack including any vassing requirements.
• Monitoring the final mile delivery to ensure successful and timely completion and ensuring the system is updated accordingly.
• Communicating effectively with internal teams and requesting necessary allocation lists for weekly/bi-weekly replenishment. Ensuring replenishment is handled accurately and in a timely manner in order to maximise sales.
• Issuing weekly packaging SOH reports, conducting weekly stock takes of packaging with the retail team, performing cycle counts at both store and warehouse, and efficiently handling write-off processing.
• Facilitating coordination between retail staff and the warehouse for uniform requests and dispatch thereof; overseeing the end-to-end sales order processing and related paperwork.
• Issuing relevant documentation and following up with clients for the shipping of goods; generating the invoice after completion of sales order processing.
• Ensuring all customer shipping requirements are completed.
• Coordinating with warehouse, office and sales teams for any clarification to ensure accurate sales order processing.

Finance/Inventory Management

• Identifying reasons for discrepancies in invoice matching in system (price or quantity), escalating to RDBS Manager to take a decision on resolution if needed and introducing new invoices in system for resolution of discrepancies.
• Raising replacement purchase orders or debit/credit notes in the system as per the instructions from RDBS Manager.
• Producing insightful reports on inventory reconciliation, analysing disparities between Oracle and AP21 systems.
• Assisting with bi-annual stock take reporting, thoroughly investigating discrepancies between Oracle and AP21 systems.
• Efficiently processing carry-forward styles, stock adjustments, credit notes, POCN (Purchase Order Change Notice), and RTV (Return to Vendor).

What you'll need to succeed

University Degree in Business Administration or any related quantitative fields.

2-5 years of related experience in retail.

Knowledge of ORACLE (RMS, RPM, RDW) would be an added advantage.

Effective communicator with a collaborative approach.

Results driven with the highest level of accuracy and attention to detail.

Experience of working within a dynamic environment, flexible approach.

Proactive, driven by excellence and able to anticipate and respond to the needs of the business

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.