Team Manager

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Groupe Kering Full time
Summary

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.

Sub-Job Family Description - Department/Floor Manager:
Manages every operation in the department or on the floor to guarantee a unique customer experience.

Collaborates with store manager and assistant store manager in smooth running of operations, loss prevention compliance, human resources management and visual merchandising presentation.


Job Description:

Team

  • Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
  • Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
  • Provide support and regular feedback to Client Advisors to ensuring their development is ongoing and their motivation and sense of belonging is high.
  • Conduct regular and monthly performance conversations, discussing results and developing action plans.
  • Participate in attracting, recruiting and onboarding a high performing team.
  • Manage the employee lifecycle of the client advisor both online through Workday and local platforms and offline through paper forms and documents.
  • Partner with the Store Manager and Human Resources on employee relations issues to ensure effective resolution.
  • Monitor your team's adherence to company policies and procedures; follow up when needed.
  • Support opening and closing of the store as Manager on Duty.
  • Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
  • Develop and lead cross category and floor working, ensuring your team can and do sell all categories across all floors.
Client

  • Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
  • Develop a client engagement mindset, with the purpose of building long lasting relationships with clientele.
  • Full utilisation of the various clientelling tools to activate, retain and grow team and personal client base.
  • Lead the execution of clientelling activities with your team, developing actions to reach clear goals and KPIs
  • Monitor Client Advisor's performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence
  • Lead from the shop floor, actively selling and role modelling the selling ceremony.
  • Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
  • Manage and resolve customer issues, delighting and retaining the client relationship.
Product

  • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
  • Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
  • Partner with the Store Manager and VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
  • Partner with the Store Manager and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
  • Utilise digital platforms to support store and online product sales.
Job Type

Regular

Start Date

Schedule

Full time

Organization

Luxury Goods Gulf LLC

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