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Exams Officer
1 week ago
MainAccountabilities:
ServiceDelivery
- Receivesinstructions and requests from operations manager and organisesgiven resources accordingly (often at short notice) to ensure thatwork is carried out efficiently andeffectively.
- Adapts work plans where necessaryto meet customer expectations.
- Supervises andmonitors administration of tests by proctors and supervisors;ensures that test instructions are accurate and that appropriatetesting environments are maintained.
- Uses arange of standardised systems and processes to plan and coordinateeffective, timely and cost effective logistical support to enablethe delivery of high quality services to a range of customers(internal and/or external).
- Keeps informed ofadvancing technology in standardized test administration,computer-based testing, machine scoring, and associatedsoftware.
- Oversee all operations at test venuesfor all exam products. This includes the management of all staff,the oversight of all procedures and the troubleshooting of anyproblems.
- Procures new venues as peroperational capacity requirements.
Customers/ Relationship andstakeholders
- Takesend-to-end accountability for researching and obtainingsatisfactory and timely resolution of complex/escalated customer(internal or external) operational complaints and issues,coordinating input from other colleagues/departments/managers asrequired, to do so.
- Provides routine direction,information, and advisement to students and prospective students inregards to testing policies, procedures, andoutcomes.
- Develops and maintains good workingrelationships within the British Council to enable and facilitateeffective and efficient servicedelivery.
- Develops strong relationships withBritish Council owned and managed venues and provides feedback forimprovements as per audit standards.
Risk and compliance
- Uses standardised processes tomonitor team/unit compliance with agreed corporate risk managementprocedures relevant to service delivery (e.g. child protection,security policies, financial protocols, anti-fraud measures) toprotect the interests of the BC and its customers at alltimes.
- Supervises venue staff which typicallyincludes recommendations for hiring, firing, performanceevaluation, training, work allocation, and problemresolution.
- Ensures that all testadministration is carried out in compliance with relevantuniversity and higher education policies, regulations, guidelines,and standards.
- Carry out health and safetyinspections of British Council exam venues to meet with corporateand awarding body guidelines.
Minimum/essentialRequirements-
- University Degree or relevant workingexperience for 2 years in a similarenvironment
- Experience working in Examsenvironment
- Experience managing operations inExams environment
DesirableRequirements-
- Knowledge of British Council Qualityand Compliance policy
- Experience administeringSchool Exams
FurtherInformation
- Number of positions:1
- Employment Type: FTC 2year
- Location: Dubai
- Grade:4 H
- Deadline to receive applications: 15 June :59 Gulf Standard Time)
- Salary: 5347AEDBasic AED Housing Monthly
- Note:Applicants must be based inUAE.
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