Guest Reservation Manager

1 week ago


Dubai, Dubai, United Arab Emirates OSH Del Mar Restaurant Full time
Ensure guests are properly greeted as per restaurant standards by the Hostesses upon their arrival.

  • Manage overall scheduling of dining reservations and arranges parties or special services for customers according to the Restaurant Reservations SOP.
  • Enforces the standards detailed in F&B Enquiry/Booking Checklist upon overseeing the team of Hostesses taking Restaurant enquiries or bookings.
  • Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
  • Familiar enough with the menu to answer any questions the customers may have and should inform customers of any specials at time of seating.
  • Demonstrates a sound knowledge of all menu items, Restaurant F&B Service procedures and restaurant hygiene standards.
  • Immediately shares customer name to relevant service colleague directly after seating.
  • Informs colleague of any specific customer request or needs.
  • Responsible for the collection and input of any relevant customer history in profile
  • Ensures a proper capture of all customer source data (inhouse, local residents, outside tourist) and consolidate per shift.
  • All other responsibilities to be elaborated upon interview

ADDITIONAL REQUIREMENTS:

  • Minimum of 3 years experience in similar position within highvolume restaurants and lounges in Dubai
  • Excellent customer service skills.
  • Knowledge of the hospitality industry.
  • Familiar with ERP and MS Office softwares.
  • Great leadership skills.
  • Effective communication skills.

Salary:
From AED14,000.00 per month

Experience:

Guest Reservation Manager: 2 years (required)

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