Customer Support Representative

1 week ago


Dubai, Dubai, United Arab Emirates Arcab Full time

About arcab


Arcab is a technology-enabled bus aggregator that empowers fleet owners to make more money by increasing the utilization of their vehicles.

We are tackling the 250B$ MENA market for moving people and things.

We are growing rapidly working with the largest fleet operators in the region with thousands of vehicles in our supply pool.

We show fleet operators that you don't need more vehicles to make more money.

By sharing the fixed costs of vehicles, we're able to increase revenues for fleet operators, decrease costs for corporations, and provide a great user experience for the end-user.

Arcab has received backing and support from global and regional investors and is part of leading accelerators and incubators in the region such as HUB71 (Mubadala, SoftBank, ADGM) and Dubai Future Accelerators (by Dubai Future Foundation).


About The Job
We are looking to hire a night-shift Customer Support Representative based in the UAE.

In this role, you will be responsible for providing excellent customer support to passengers, drivers, and our customer base in using our product and other ad-hoc tasks to make the process smoother.


You Would

  • Manage disputes arising from our passengers and drivers and report promptly to the supervisor
  • Professionally handle customer complaints and provide appropriate solutions timely; follow up to ensure resolution
  • Closely work with operations team to stay uptodate with routes information
  • Perform administrative tasks involving service quality audit, market research, and updating driver's account (credit topup)
  • Build trust and sustainable relationships with customer accounts through interactive communication
  • Gather feedback from passengers, drivers, and customers and provide excellent customer service to our customer base

We'd Love To Meet If You Have

  • Proven customer support client service representative experience
  • 1+ years of call center or direct customerfacing experience
  • Strong phone contact handling skills, computer skills, and familiarity with CRM systems and practices
  • Excellent communication skills and fluency in oral and written English, and Hindi
  • A troubleshooter, an effective listener, ability to stay calm when customers are stressed or upset
  • An Ability to multitask, prioritize, and manage time effectively
  • An ability to work collaboratively on complex tasks under pressure.

Why arcab
You have no idea what's possible until you've worked here. Yup, bold statement; because arcab is not yesterday's bus company. We're also not a trillion-dollar corporation or rich in legacy. But we got heart (and a bit of cash). Heart to build what we love and fulfill one mission of ours — to make the world move together. Easy? We thought it will be, but it's not.

We have work to do.

First, enable communities of people to get to places that matter to them, tell people that their cars are no good for every day (good luck with that), fill every empty seat.

Second, make way for less crowded roads, then use roads to introduce other consumer services like never before. Third, we don't even know yet.

It is likely that this job post was sent or shared with you. It is also likely that you're reading this while working at that corporate you've always wanted to be with. But wait, take a minute. Breathe in, breathe out. There is so much here to learn, build and be responsible for. So, if you got what it takes, that blue button-down there must be really important.

Work Here If You're

  • Driven, accountable, humble, and honest to the point.
  • A collaborative team player and can mediate differences in opinion.
  • Communicate ideas in an articulate manner with your team, technical and nontechnical audiences through written, oral, and presentation mediums.
  • Open to trying different approaches to arrive at the best possible solution.
  • Able to accept and adapt quickly and constructively to change.
  • Keen to learn and selfimprove.
  • Inclined towards making work simple and organized.
  • Able to easily switch between thinking creatively and analytically.
  • It's natural to understand and share our users' emotions.
  • A big dreamer with the guts to get into the unknown.

Job Types:
Full-time, Contract

Contract length: 24 months

Salary:
AED3,000.00 per month

Application Question(s):

  • How fluently can you speak English?
  • How fluently can you speak Hindi?
  • Do you acknowledge that the fixed budget for this role is set at AED 3,000 per month?
  • Do you acknowledge that this is for a nightshift role?

Education:

  • Bachelor's (preferred)

Experience:

Customer Support: 1 year (preferred)

Language:

  • Arabic (preferred)


  • Dubai, Dubai, United Arab Emirates uPay Payment Services LLC Full time

    Customer Support Representative (Part Time):Job Brief:Customer Support Representative will act as a liaison, provide services information, answer questions, and resolve any emerging problems that the customers might face with accuracy and efficiencyRoles & Responsibilities: Responding to customer queries in a timely and accurate way, via phone or chat....


  • Dubai, Dubai, United Arab Emirates ID VISION Full time

    Job Description:IDVISION, a leading digital identity solutions provider, is seeking a skilled and motivated Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for handling customer inquiries, providing support, and assisting with online chat and WhatsApp chat leads.Responsibilities: Respond...


  • Dubai, Dubai, United Arab Emirates Suitsupply Full time

    Job Title: Customer Support Representative (Female)Location: Dubai, UAEJob Type: Full-timeJob Summary:Responsibilities: Identify and assess customer needs to provide appropriate solutions and alternatives. Handle customer complaints and resolve issues efficiently and effectively. Maintain a high level of product knowledge to assist customers with inquiries...


  • Dubai, Dubai, United Arab Emirates TNC IT Solutions Full time

    A Customer support representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services and features.- This job requires full-time presence at the office and rotational...


  • Dubai, Dubai, United Arab Emirates Aspire jazp Technologies Full time

    Job duties Providing timely and accurate information about the company's products or services, pricing, policies, and procedures. Maintaining a positive and professional attitude towards customers and representing the company in a positive light. Meeting performance metrics related to call volume, response time, customer satisfaction, and other key...


  • Dubai, Dubai, United Arab Emirates rahaba Full time

    We are looking for a customer service representative.Responsibilities: Handle social media platforms such as Instagram, Facebook, etc. Bring in more leads To interact with the community and online groups and pace in more solutions in a professional way Answer customers politelySkills and Qualification: Basic knowledge of social media marketing Basic Fluency...


  • Dubai, Dubai, United Arab Emirates We Aspire Education Support Full time

    *Job Title: Sales Representative**Company: We Aspire Education Support**Location: Dubai, UAE*Are you an enthusiastic and results-driven individual with a passion for sales? WE ASPIRE is seeking a dynamic Sales Representative to join our growing team If you thrive in a fast-paced environment, possess excellent communication skills, and have a proven track...


  • Dubai, Dubai, United Arab Emirates Purunity Full time

    Purunity is a customer-centric company, growing with the purpose of contributing to the sustainability of our planet through better water and air care.We believe health is life and life is at best when the quality of its essentials such as water and air is improved. Hopefully, in a short while, we envision expanding the Purunity community to each and every...


  • Dubai, Dubai, United Arab Emirates Al-Futtaim Health Full time

    Overview Of The RoleWe are seeking a dynamic individual to take on the role of Spare Parts Sales Representative. In this position, you will be responsible for driving incremental Spare Parts sales, nurturing existing customer relationships, and expanding our customer base within the assigned area. Through on-site visits, prospecting, and leveraging your...


  • Dubai, Dubai, United Arab Emirates First & Fig Marketing Solutions, inc. Full time

    _We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. _Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times....


  • Dubai, Dubai, United Arab Emirates TNC IT Solutions Full time

    KEY JOB RESPONSIBILITIES: Thorough documentation for customer inquiries via internal ticketing process to ensure each issue has accurate tracking from problem reporting to problem resolution Maintaining a positive, empathetic and professional attitude toward customers at all times Attending training and know our products inside and out so that you can answer...


  • Dubai, Dubai, United Arab Emirates Generation10 LLC Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...


  • Dubai, Dubai, United Arab Emirates GM4 Creative Sign Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Customer...


  • Dubai, Dubai, United Arab Emirates Al Ghaf General Trading LLC Full time

    Customer Service Representative Responsibilities: Upholding a consistently positive, empathetic, and professional approach when interacting with customers. Providing timely responses to customer inquiries. Engaging with customers across multiple communication mediums. Recognizing and addressing customer complaints effectively. Acquiring comprehensive...


  • Dubai, Dubai, United Arab Emirates Lucent Group of Companies Full time

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support and ensuring customer satisfaction. The role involves handling customer inquiries and complaints, resolving issues, and providing guidance and support to...


  • Dubai, Dubai, United Arab Emirates Boston Scientific Corporation Full time

    Customer Care Representative: Remote Eligible: Hybrid Onsite Location(s): Dubai, AEDiversity Innovation Caring Global Collaboration Winning Spirit High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health...


  • Dubai, Dubai, United Arab Emirates CITY MAIDS CLEANING SERVICES Full time

    CUSTOMER SERVICE REPRESENTATIVE IS URGENTLY REQUIRED FOR 20 YEARS OLD COMPANY IN DEIRA, DUBAIWe are seeking an experienced Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our valued clients. This position requires excellent...


  • Dubai, Dubai, United Arab Emirates Apex Employment Services Full time

    Customer Services Representative Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Keeping records...


  • Dubai, Dubai, United Arab Emirates New Arab Emirates Careers Full time

    Customer Service Representative | New Arab Emirates Careers DubaiHere you will find each and every Company's jobs at one place. We are providing a facility for job seekers to visit our website and apply for any job available at any company through our platform. We are also posting job opportunities from different employers to help you to get your next...


  • Dubai, Dubai, United Arab Emirates OQOOD Full time

    Customer Service Representative | OQOOD.AE DubaiBrowse our current job positions and discover what it's like to work for a lively, multicultural firm if you're interested in joining OQOOD team of Drivers, Engineers, Accountants, or aviation and airport services.We are seeking an experienced CSR to assist and support with handling and resolving customer...