Customer Support Representative
1 week ago
Job Title:
Customer Support Representative (Female)
Location:
Dubai, UAE
Job Type:
Full-time
Job Summary:
Responsibilities:
- Identify and assess customer needs to provide appropriate solutions and alternatives.
- Handle customer complaints and resolve issues efficiently and effectively.
- Maintain a high level of product knowledge to assist customers with inquiries about our products or services.
- Collaborate with other team members to ensure a seamless customer experience.
- Document and update customer records in the CRM system.
- Escalate complex issues to the appropriate department for resolution.
- Follow up with customers to ensure their issues have been resolved and provide feedback on the resolution process.
- Stay updated on company policies and procedures to provide accurate information to customers.
- Contribute to a positive and supportive team environment.
Requirements:
- Fluent in English (spoken and written) is essential. Additional language proficiency is a plus.
- Must be based in Dubai, UAE.
- Proven experience in a customer support or similar role.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and attention to detail.
- Ability to handle multiple tasks and prioritize workload effectively.
- Familiarity with CRM systems and customer support software is preferred.
Salary:
AED3, AED3,500.00 per month
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