Customer Support Representative

1 week ago


Dubai, Dubai, United Arab Emirates Suitsupply Full time

Job Title:
Customer Support Representative (Female)

Location:
Dubai, UAE

Job Type:
Full-time

Job Summary:

Responsibilities:

  • Identify and assess customer needs to provide appropriate solutions and alternatives.
  • Handle customer complaints and resolve issues efficiently and effectively.
  • Maintain a high level of product knowledge to assist customers with inquiries about our products or services.
  • Collaborate with other team members to ensure a seamless customer experience.
  • Document and update customer records in the CRM system.
  • Escalate complex issues to the appropriate department for resolution.
  • Follow up with customers to ensure their issues have been resolved and provide feedback on the resolution process.
  • Stay updated on company policies and procedures to provide accurate information to customers.
  • Contribute to a positive and supportive team environment.

Requirements:

  • Fluent in English (spoken and written) is essential. Additional language proficiency is a plus.
  • Must be based in Dubai, UAE.
  • Proven experience in a customer support or similar role.
  • Excellent communication and interpersonal skills.
  • Strong problemsolving abilities and attention to detail.
  • Ability to handle multiple tasks and prioritize workload effectively.
  • Familiarity with CRM systems and customer support software is preferred.

Salary:
AED3, AED3,500.00 per month

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