Telesales Agent Medical Center

2 weeks ago


Dubai, Dubai, United Arab Emirates Gravity Consultancy Full time
We are seeking a dedicated and enthusiastic Telesales to join our dental and derma clinic team.

As a Telesales agent, you will play a vital role in promoting our dental services and building a strong patient base.

Your primary responsibility will be to make outgoing calls to potential patients, provide them with information about our clinic, and schedule appointments.

Excellent communication skills and a friendly demeanor are essential for success in this role.

*Responsibilities**:

  • Make outbound calls to individuals who have expressed interest in dental services or have been identified as potential patients.
  • Explain the dental services offered by our clinic and answer any questions or concerns they may have.
  • Provide detailed information about treatments, procedures, and pricing, ensuring clarity and transparency.
  • Schedule appointments for interested individuals coordinating with the front desk staff and maintaining an organized appointment schedule.
  • Follow up with patients to confirm appointments and send reminders prior to their scheduled visit.
  • Maintain accurate and updated records of all telephonic interactions and appointments in the clinic's database.
  • Provide exceptional customer service, ensuring a positive experience for all potential and existing patients.
  • Collaborate with the marketing team to develop and implement effective telecalling strategies and campaigns.
  • Stay updated on the latest dental procedures, treatments, and industry trends to address patient inquiries effectively.
  • Handle any complaints or concerns professionally and escalate issues to the appropriate department when necessary.
  • Meet individual and team targets for call volume, appointment scheduling, and patient conversion.
*Requirements**:

  • High school diploma or equivalent; additional certification in customer service or telemarketing is a plus.
  • Proven experience as a telesales or in a similar customer service role, preferably in the healthcare or dental industry.
  • Excellent verbal communication skills, with the ability to engage and build rapport with diverse individuals.
  • Strong persuasive and negotiation skills to effectively communicate the benefits of our dental services.
  • Ability to multitask and prioritize tasks in a fastpaced environment, ensuring efficiency and accuracy.
  • Proficiency in using telecommunication systems, CRM software, and other office productivity tools.
  • Good knowledge of dental terminology and procedures is desirable.
  • Exceptional interpersonal skills and a positive attitude.
  • Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
  • Fluent in English (additional proficiency in other languages is a plus).
Join our dynamic team and contribute to improving the oral health of our community.

To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this position.


Salary:
AED4, AED5,000.00 per month

Education:

  • Bachelor's (preferred)

Experience:

- telemarketer: 3 years (preferred)

Language:

  • Arabic (preferred)


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