Fleet Support Officer

1 week ago


Dubai, Dubai, United Arab Emirates EIFM-CALIBER Full time
Supervise and monitor rider operations in the respective emirates.

  • Continuously monitor Rider Performance metrics, such as the late login, no shows, acceptance rate, working hours, percentage of late orders, average delivery time, and speed of response.
  • Identify issues with processes or gaps in data and tackle them, communicating solutions effectively to management.
  • Manage and resolve riderrelated complaints shared by external stakeholders.
  • Oversee administrative tasks such as rider activations, maintaining the rider's database with updated information, and resolving additional rider inquiries.
  • Answer phone inquiries and handle complaints from riders in a courteous and professional manner.
  • Manage delivery tracking systems and dashboards.
  • Organize workflow and ensure that riders comply with delivery service department policies and procedures.
  • Maintain knowledge and utilize all fleet information and user surveys to forecast new requirements.
  • Create reports in MS Excel and Google Sheets focusing on business improvement.
  • Prepare daily, weekly, and monthly fleet performance reports.
  • Maintain monthly vehicle maintenance records and petrol consumption records.
  • Prepare regular reports, perform audits on various operations, and evaluate processes as per business requirements.
  • Analyze all opportunities and recommend ways to improve efficiency and reduce costs.
  • Ensure compliance with applicable laws of RTA and ICT and company policies.
  • Analyze data to optimize better outcomes to present to higher management.
  • Employees may be deployed to any emirate and assigned to different departments based on operational requirements.
Minimum Requirements

  • Bachelor degree from a reputed university
  • Valid UAE Driving license
  • A minimum of 4 + years of experience with delivery services companies in UAE

Salary:
AED4, AED9,000.00 per month

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