Change Manager, Delivery Station Regional Mgmt

2 weeks ago

Dubai, Dubai, United Arab Emirates Q-Express Documents Transport Full time
Bachelor's degree or equivalent

  • Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
This is a new and exciting role based out of Dubai
Always wanted to be a Change Manager or interested in developing your career in ACES? Then this could be the perfect role for you
The scope of this role will be to manage the end-to-end change process in our business line.

You will be responsible for setting up a successful CM mechanism to ensure change requests are to the required standard, include the right stakeholders, are approved on time, update and maintain our SOP content, and facilitate the 'managing success of change'.

You will also get exposure to a range of Operational Excellence programs such as Standard Work, Kaizen, Benchmarking and Audit.

Key job responsibilities

  • Own the process/ tools and mechanisms for Change requests to be raised, evaluated, concluded within SLAs.
  • Managing success of change through w+6 review calls and the creation of standardized judging mechanism to establish if the change is positive in business impact, or if the change needs to be reversed/reevaluated.
  • Identify process defects through stakeholder feedback and audits. Facilitate cross functional mechanisms to minimize defects in a measurable way.
  • Review new change requests from corporate and site stakeholders against existing standards.
  • Identify and address customer and business pain points by actively deep diving into data and operational processes, keeping START updated and relevant.
  • Work with RoW/ECCF and EU/NA CM team and partner SME's to identify cost reduction and cost avoidance opportunities, through processes to evaluate change requests, and facilitating lessons learnt from changes at a network level.
  • Lead process improvement projects and development of new tools to better support the business.
  • Schedule and moderate multiple weekly standing meetings with internal teams to obtain or share information and approve changes; coordinate information between various teams in the organization.
  • Increase the quality of CM requests and adoption from all related teams (OPS, WHS, LMP, PXT, PE, DEX, ACES, L&D).
  • Establish a BM mechanism to evaluate & compare the success of MENA CM against other regions. Looking at Approval Cycle Times at individual stakeholder and team level, and successful adoption vs nonadherence to the CM process.
  • Support/lead a range of Ops Excellence projects.
A day in the life
A day in the life of this role will very closely match the Key job responsibilities. However, this is Amazon and every day is day 1. You will be expected to raise the bar and be a key stakeholder in the Operational Excellence charter. Change Management & START portal ownership will be your primary tasks.

About the team
You will be joining a highly experienced, competitive and bar-raising MENA ACES team. The team works on a number of different charters; Quality, Productivity, SME, MAQ, Ops Excellence.

Dubai, ARE

  • Master's degree or equivalent
  • 1+ years of program or project management experience
  • Knowledge of SQL
  • Experience in requirement gathering and ability to write clear and detailed requirement document

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