Process Manager-configuration Management

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Group 42 Full time

Overview:

Responsibilities:

Key responsibilities:

  • Define the process objectives and mission
  • Optimize the process design
  • Manage the endtoend Configuration Management process execution
  • Set and monitor performance targets to measure the effectiveness of the Configuration Management process: define and track KPIs, communicate performance with the relevant stakeholders
  • Plan and manage process improvement opportunities collaborating with the relevant stakeholders
  • Collaborate with crossfunctional teams to ensure that the Configuration management process is integrated with other IT service management processes
  • Develop and maintain documentation for Configuration Management process, including policies, procedures, and work instructions
  • Ensure compliance with relevant regulations, standards, and best practices
  • Facilitate communication and awareness of Configuration Management process and procedures with stakeholders
  • Provide guidance and training to IT staff and business stakeholders on the Configuration Management process
  • Define and maintain Configuration Item (CI) types and relationships within the CMDB
  • Manage the Configuration Management Database (CMDB) and ensure data accuracy, completeness, and integrity

Qualifications:

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or related field
  • Minimum of 3 years of experience in ITIL processes, with a focus on Configuration Management
  • Strong understanding of ITIL framework and related processes
  • ITIL certification is a must
  • Extensive experience with Jira Service Management and Insight (assets) for Jira Service Management
  • Strong knowledge of Configuration Management principles and best practices
  • Strong analytical and problemsolving skills
  • Experience with cloud services and products would be as advantage
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with other process owners \ managers and stakeholders
  • Experience with cloud platforms such as AWS, Azure, and Google Cloud would be an advantage


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