Operations Support Manager
2 weeks ago
Job DescriptionOperations Scope:
Plan, book and deliver on- and off-the-job training as required to ensure best possible service standards as well as colleague developmentOpenly communicate appropriate and useful information through various channels, including department meetings and briefingsEnsure departmental policies, procedures and performance standards are being implemented and maintained
throughout their areaReview departmental policies, procedures and performance standards to ensure they are up-to-date, correct them, and propose changes as appropriate to ensure high levels of customer service and safetyEnsure any service delivery defects are resolved, identify any trends and share observations and suggestions with their managerReview satisfaction results for their areas, identify any trends and share observations and suggestions with their manager
Events Scope:
Provides management and operational coverage at corporate and QAW eventsLeads and executes events to include:Marquees and seasonal celebrationsCorporate functionsTeam buildingsStatic installationsInteractive guest activitiesEvents by the Sales team clients
Works within the existing brand and company guidelines while providing creative input into the overall development of eventsDevelops event operational guidelines for the facility as a whole and leads event operationsProvide the operational costs related to EventsRecommend the operational scheduling for the operation team and contractors
The ideal candidate should have:
Educated to a degree level in Business ManagementEvent management experience, project managementMinimum 2 years' experience in operations, events, and entertainmentComputer skillsCustomer service knowledgeTechnical KnowledgeExperience Promote and develop positive and efficient working relationships with the Sales team, vendors, Sinyar, Palace Guard and other internal stakeholdersProficiency in written English and spoken English
Job Requirementsnull
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