Guest Experience Manager Jobs In Dubai UAE

2 weeks ago


Dubai, Dubai, United Arab Emirates Anantara Full time
Guest Experience Manager Jobs In Dubai UAE | Anantara

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A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Responsibilities:
  • Ensure that management is aware of the operational excellence and quality objectives.
  • Assist management with the development and review of operational excellence objectives including establishing performance indicators and strategic objectives.
  • Review the alignment of operational excellence objectives for each department, providing assistance in action planning and progress reviews on a monthly basis.
  • Analyze guest satisfaction, feedback, brand compliance audits, emotional assessments and online reputation trends monthly and review with management.
  • Highlight areas of strength and areas for improvement based on analysis of results, assisting Managers to align these with hotel and departmental objectives.
  • Is responsible for Guest Relations Department within Front Office of the resort.
Requirements:
  • College degree in hotel management or related field.
  • Previous experience in a Guest Experience Manager or Front Office management role.
  • Strong commercial/business acumen.
  • Passion for leadership.

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