Advisor - Digital Channels

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Al Nahiya Group Full time

The job posting is outdated and position may be filled

Strategic guidance for the development and management of digital channels to maintain a unique customer experience at all points of communication, while ensuring thatthe required content is prepared inline with the quality standards and requirements of the company, including the responsibility to lead research and analysis to identify analytics Dealersto identify areas of improvement and lead promotion initiatives at the level of government services to Abu Dhabi.

Administrative responsibilities

Leadership in the development of strategic objectives and plans for management in line with the strategy, vision and mission at the level of the body system as a whole
Supervising the implementation of the objectives of the administration and the scorer of this strategy and achieving it
Directing the preparation, allocation, use and control of expenditures when needed
Review all periodic management performance reports and provide recommendations and guidance when needed to enhance management performance
Monitoring key performance indicators for management operations and staff and recommending improvements in line with strategic objectives at the level of the Authoritys system as a whole
Responsible for the formation of the workforce of the department by determining the required number of employees and as much as he accused necessary to achieve the objectives of the department and its strategic plans
Providing support in professional development by providing effective feedback and evaluating the performance of management staff
Encourage efforts in aspects of cooperation, innovation, innovative thinking, and improve department-based processes

Functional responsibilities

Direct the leadership of evaluating, identifying and verifying the required new digital channels, or making a major update of existing channels in line with Abu Dhabi government services and reporting customer experience analysis
Overseeing the design of an operational model (including work requirements and technical requirements) for the development and implementation of digital channels and coordination with the Digital Channels Section to support maintenance and implementation
Directing the leadership of the preparation and modernization of Abu Dhabis government service plan and agenda and supervision of content management at the digital channel level, and ensuring that content is disseminated among relevant digital channels
Oversee supplier performance, adjust the quality of content outputs (continuous content integrity check, meet deadlines, etc.), review supplier performance report and take corrective action if necessary
Lead the preparation of service level agreements, key performance indicators, and quality assurance procedures to monitor the performance of the supplier associated with digital channels
Ensure that the digital security standards and guidelines of the company are aligned and that the security frameworks set by the Office of the Director of Information Security are implemented
Lead the design and implementation of operational models of new digital platforms and deliver them to the digital platform management department for operation
Lead projects related to the development of digital channels and ensure that they are aligned with the strategic objectivesand guidance ofthe company.
Ensure support for call centre channels and services in the implementation and use of new digital channels including training and frequently asked questions
Lead the planning, cancellation or addition of change management activities required to manage and implement digital channels (including updating,cancelling or adding any new digital channel)
Develop and ensure that relevant digital channel policies and procedures are aligned and implemented within sector activities

Requirements

Bachelors degree in software engineering, or any related specialty

Professional experience

Experience in software engineering, or any relevant field at least
Years of experience for bachelors degree campaign: 9 to 11 years

Advisor - Digital Channels
Strategic guidance for the development and management of digital channels to maintain a unique customer experience at all points of communication, while ensuring thatthe required content is prepared inline with the quality standards and requirements of the company, including the responsibility to lead research and analysis to identify analytics Dealersto identify areas of improvement and lead promotion initiatives at the level of government services to Abu Dhabi.
Administrative responsibilities

Leadership in the development of strategic objectives and plans for management in line with the strategy, vision and mission at the level of the body system as a whole
Supervising the implementation of the objectives of the administration and the scorer of this strategy and achieving it
Directing the preparation, allocation, use and control of expenditures when needed
Review all periodic management performance reports and provide recommendations and guidance when needed to enhance management performance
Monitoring key performance indicators for management operations and staff and recommending improvements in line with strategic objectives at the level of the Authoritys system as a whole
Responsible for the formation of the workforce of the department by determining the required number of employees and as much as he accused necessary to achieve the objectives of the department and its strategic plans
Providing support in professional development by providing effective feedback and evaluating the performance of management staff
Encourage efforts in aspects of cooperation, innovation, innovative thinking, and improve department-based processes

Functional responsibilities

Direct the leadership of evaluating, identifying and verifying the required new digital channels, or making a major update of existing channels in line with Abu Dhabi government services and reporting customer experience analysis
Overseeing the design of an operational model (including work requirements and technical requirements) for the development and implementation of digital channels and coordination with the Digital Channels Section to support maintenance and implementation
Directing the leadership of the preparation and modernization of Abu Dhabis government service plan and agenda and supervision of content management at the digital channel level, and ensuring that content is disseminated among relevant digital channels
Oversee supplier performance, adjust the quality of content outputs (continuous content integrity check, meet deadlines, etc.), review supplier performance report and take corrective action if necessary
Lead the preparation of service level agreements, key performance indicators, and quality assurance procedures to monitor the performance of the supplier associated with digital channels
Ensure that the digital security standards and guidelines of the company are aligned and that the security frameworks set by the Office of the Director of Information Security are implemented
Lead the design and implementation of operational models of new digital platforms and deliver them to the digital platform management department for operation
Lead projects related to the development of digital channels and ensure that they are aligned with the strategic objectivesand guidance ofthe company.
Ensure support for call centre channels and services in the implementation and use of new digital channels including training and frequently asked questions
Lead the planning, cancellation or addition of change management activities required to manage and implement digital channels (including updating,cancelling or adding any new digital channel)
Develop and ensure that relevant digital channel policies and procedures are aligned and implemented within sector activities

Requirements Academic qualifications

Bachelors degree in software engineering, or any related specialty

Professional experience

Experience in software engineering, or any relevant field at least
Years of experience for bachelors degree campaign: 9 to 11 years

Academic qualifications Bachelor's degree in software engineering, or any related specialty Professional experience Experience in software engineering, or any relevant field at least Years of experience for bachelor's degree campaign: 9 to 11 years

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Exponential Interactive, Inc d/b/a

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device identifiers, Browsing and interaction data, Non-precise location data, Probabilistic identifiers

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Authentication-derived identifiers, Device characteristics, Precise location data, Browsing and interaction data, Non-precise location data, Probabilistic identifiers

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Device characteristics, Precise location data, Non-precise location data

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device identifiers, Authentication-derived identifiers, Device characteristics, Browsing and interaction data, Non-precise location data, User-provided data, Probabilistic identifiers

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Device characteristics, Precise location data, Browsing and interaction data, Non-precise location data, Probabilistic identifiers

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: Users' profiles, IP addresses, Device identifiers, Authentication-derived identifiers, Device characteristics, Non-precise location data, Probabilistic identifiers

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device identifiers, Authentication-derived identifiers, Device characteristics, Precise location data, Browsing and interaction data, Non-precise location data, Probabilistic identifiers

Data collected and processed: Privacy choices, IP addresses, Device characteristics, Browsing and interaction data

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Non-precise location data, Probabilistic identifiers

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device identifiers, Device characteristics, Precise location data, Browsing and interaction data, Non-precise location data, Probabilistic identifiers

Data collected and processed: IP addresses, Device identifiers, Browsing and interaction data, Non-precise location data, User-provided data, Probabilistic identifiers

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device identifiers, Device characteristics, Non-precise location data, Probabilistic identifiers

Data collected and processed: Privacy choices, IP addresses, Device characteristics, Browsing and interaction data, Non-precise location data, Probabilistic identifiers

Data collected and processed: IP addresses, Device identifiers, Device characteristics, Precise location data, Non-precise location data

Data collected and processed: IP addresses, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: IP addresses, Device identifiers, Precise location data

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Authentication-derived identifiers, Device characteristics, Browsing and interaction data, User-provided data, Probabilistic identifiers

Data collected and processed: IP addresses, Device identifiers, Device characteristics

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Browsing and interaction data

Data collected and processed: IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Non-precise location data, Probabilistic identifiers

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Authentication-derived identifiers, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Device characteristics, Precise location data, Non-precise location data

Data collected and processed: Privacy choices, IP addresses, Device characteristics, Browsing and interaction data, Non-precise location data, Probabilistic identifiers

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Non-precise location data, User-provided data

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: Privacy choices, IP addresses, Browsing and interaction data, Non-precise location data

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device identifiers, Device characteristics, Non-precise location data, User-provided data, Probabilistic identifiers

Data collected and processed: Users' profiles, IP addresses, Device identifiers, Authentication-derived identifiers, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: Device identifiers

Data collected and processed: Users' profiles

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Non-precise location data, User-provided data, Probabilistic identifiers

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: IP addresses

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Authentication-derived identifiers

Data collected and processed: Privacy choices, IP addresses, Device characteristics, Non-precise location data

Integral Ad Science (incorporating ADmantX)

Data collected and processed: Privacy choices, IP addresses, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: Privacy choices, IP addresses, Authentication-derived identifiers, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device identifiers, Precise location data, Browsing and interaction data, Non-precise location data

Data collected and processed: Non-precise location data

Data collected and processed: IP addresses, Device identifiers, Device characteristics, Precise location data, Browsing and interaction data, Non-precise location data, User-provided data

Data collected and processed: IP addresses, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Authentication-derived identifiers, Device characteristics, Browsing and interaction data

Data collected and processed: IP addresses, Device identifiers, Device characteristics, Precise location data

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Non-precise location data, User-provided data

Data collected and processed: Privacy choices, Users' profiles, Device identifiers, Device characteristics, Browsing and interaction data

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data

Data collected and processed: IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: Device characteristics

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: IP addresses, Device characteristics

Data collected and processed: IP addresses, Device identifiers

Data collected and processed: Users' profiles, IP addresses, Device identifiers, Authentication-derived identifiers, Device characteristics, Precise location data, Browsing and interaction data, Non-precise location data, Probabilistic identifiers

Data collected and processed: IP addresses, Device identifiers, Device characteristics, Non-precise location data, Probabilistic identifiers

Data collected and processed: Device characteristics

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: Device characteristics

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device identifiers, Browsing and interaction data, User-provided data

Adobe Audience Manager, Adobe Experience Platform

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Device characteristics, Precise location data, Non-precise location data

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, User-provided data, Probabilistic identifiers

Data collected and processed: Privacy choices, IP addresses, Device characteristics, Browsing and interaction data, Non-precise location data, User-provided data

Data collected and processed: Users' profiles, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data

Data collected and processed: Privacy choices, Users' profiles, IP addresses, Device identifiers, Non-precise location data

Data collected and processed: IP addresses, Device identifiers, Device characteristics, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: IP addresses

Data collected and processed: IP addresses, Device identifiers, Device characteristics, Non-precise location data

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Authentication-derived identifiers, Device characteristics, Browsing and interaction data, Non-precise location data

Data collected and processed: Device identifiers

Data collected and processed: Privacy choices, IP addresses, Device identifiers, Device characteristics, Browsing and interaction data

Data collected and processed: Privacy choices, IP addresses, Device characteristics

Data collected and processed: IP addresses, Device identifiers, Authentication-derived identifiers, Device characteristics, Precise location data, Browsing and interaction data, Non-precise location data, Probabilistic identifiers

Marketing Science Consulting Group, Inc.
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Advisor - Digital Channels