Assistant Front Desk Manager

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full time

Job Description:

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OVERVIEW/BASIC FUNCTION:

Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Oversees the night shift operations while collaborating with the Night Manager, or in the absence of. Directs implements and maintains a service and management philosophy which serves as a guide to respective associates.

OSHAD RESPONSIBILITIES:

While at work, (and while on work premises) an associate shall:

  • Take reasonable care of their own health and safety.
  • Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;
  • Cooperate with full compliance with Hotel's developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.
  • Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;
  • Report all OSH incidents and work related injuries; and
  • Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel's workplace in the interest of health, safety, welfare or protection or management of the workplace.
  • Participate in conduct of OSH related planning and implementation in order to achieve the Hotel's OSH objectives, targets & program.
  • Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.

ACCOUNTABILITY:

  • Held accountable and committed whatever it takes to comply with the company's OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.
  • Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
  • To report to his supervisor or respective Manager.

QUALIFICATIONS:

  • Experience: Minimum two years' experience, preferably in a luxury or ultraluxury hotel in a supervisory or managerial role.
  • Education: High school diploma.
  • General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and followup; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with coworkers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
  • Technical Skills: Familiarity with yields management and cost controls; ability to perform job functions with attention to detail, speed and accuracy, prioritize and organize, be a clear thinker, remaining calm and resolving problems using good judgment, follow directions thoroughly, understand guest's service needs, work cohesively with coworkers as part of a team, work with mínimal supervision, maintain confidentiality of guest information and pertinent hotel data, ascertain departmental training needs and provide such training, direct performance of associates and follow up with corrections when needed, input and access information in the property management system/computers/point of sales system.
  • Language: Required to speak, read and write English, with fluency in other languages preferred.

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