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Spa Supervisor
1 week ago
Key Role : To establish relationship with the clients to high standard of customer service by maintaining the reception area and managing data base effectively.
Qualifications : A Bachelor's Degree, 5 -7 years of experience in similar role
Job Responsibility:
Front Desk:
- Inform relevant technicians of the client's arrival with treatment details and timings
- Ensure communication is accurate throughout the spa and that all documents and systems reflect the correct situation of the spa
- Receive and greet visitors in an efficient, tactful and courteous manner
- Maintain adequate cash in drawer.
- Assisting in the closing of the Spa and daily sales cash collection and ensuring they are accurately administered and completed.
- Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer relationships and builds customer trust and confidence
- Record delays of treatment with accuracy
- Have full knowledge of Front Desk SOPs.
Computer bookings:
- Ensure the booking system is managed effectively with scheduling, reconfirmations and follow ups of client appointments changing colours in the elite system
- Check out clients after appointments and ensure that the actual treatment is recorded in the system.
- Ensure accurate client details are maintained and updated on a regular basis
Spa Manager Support:
- Develop and maintain a courteous and professional relationship with clients.
- Handle customer complaints and ensure response is given within the decided timeframe.
- Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstanding to be eliminated
- Ensure communication is accurate throughout the spa and that all documents and systems reflect the correct situation of the spa
- Prepare all daily and weekly reports (Skill report, Employee movement, Maintenance & Breakage report)
- Assist Spa Manager at staff meetings, or conduct meetings in absence of the Spa Manager
- Assist the Spa Manager to maintain stock level and inventory.
- Assist in cost control measures
- Maintain cleanliness of work station and surrounding work areas and ensure that daily cleaning duties are observed
- Ensure uniform code is maintained
- Assist in selecting Therapist of the month and Customer Delight Champs by internal monitoring
- Assist in compiling requests of leave from employees
- Assist in checking the compliance of requirements from Legal authorities
- Assist in the management of Schedules of employees in the spa
- Assist in assigning duties to therapists
- Assisting in the closing of the Spa and daily sales cash collection and ensuring they are accurately administered and completed.
- Assume total responsibility for the smooth running of the Spa in the absence of Spa Manager
- Ensure cleanliness of work station and surrounding work areas and ensure that daily cleaning duties are observed
Essential Skills required:
- Excellent Customer Service Skills and Multi-tasking skills.
- Prior experience in handling multiple telephone lines.
- Attention to details and accuracy.
- Strong inter-personal and communication skills.
- Situational leadership and creativity.
- Work requires willingness to work under a flexible schedule.
- Team Player, willing to accept challenges and able to meet them.
Job Types: Full-time, Permanent
Pay: AED4, AED7,500.00 per month
Education:
- Bachelor's (Preferred)
Experience:
- Supervisory: 3 years (Required)
Location:
- Dubai (Required)
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