Spa Supervisor

1 week ago


Dubai, Dubai, United Arab Emirates HOUSE OF ENSPA Full time

Key Role : To establish relationship with the clients to high standard of customer service by maintaining the reception area and managing data base effectively.

Qualifications : A Bachelor's Degree, 5 -7 years of experience in similar role

Job Responsibility:

Front Desk:

  • Inform relevant technicians of the client's arrival with treatment details and timings
  • Ensure communication is accurate throughout the spa and that all documents and systems reflect the correct situation of the spa
  • Receive and greet visitors in an efficient, tactful and courteous manner
  • Maintain adequate cash in drawer.
  • Assisting in the closing of the Spa and daily sales cash collection and ensuring they are accurately administered and completed.
  • Understands the customer (both external and internal) / phone and face to face, builds strong collaborative customer relationships and builds customer trust and confidence
  • Record delays of treatment with accuracy
  • Have full knowledge of Front Desk SOPs.

Computer bookings:

  • Ensure the booking system is managed effectively with scheduling, reconfirmations and follow ups of client appointments changing colours in the elite system
  • Check out clients after appointments and ensure that the actual treatment is recorded in the system.
  • Ensure accurate client details are maintained and updated on a regular basis

Spa Manager Support:

  • Develop and maintain a courteous and professional relationship with clients.
  • Handle customer complaints and ensure response is given within the decided timeframe.
  • Guide technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstanding to be eliminated
  • Ensure communication is accurate throughout the spa and that all documents and systems reflect the correct situation of the spa
  • Prepare all daily and weekly reports (Skill report, Employee movement, Maintenance & Breakage report)
  • Assist Spa Manager at staff meetings, or conduct meetings in absence of the Spa Manager
  • Assist the Spa Manager to maintain stock level and inventory.
  • Assist in cost control measures
  • Maintain cleanliness of work station and surrounding work areas and ensure that daily cleaning duties are observed
  • Ensure uniform code is maintained
  • Assist in selecting Therapist of the month and Customer Delight Champs by internal monitoring
  • Assist in compiling requests of leave from employees
  • Assist in checking the compliance of requirements from Legal authorities
  • Assist in the management of Schedules of employees in the spa
  • Assist in assigning duties to therapists
  • Assisting in the closing of the Spa and daily sales cash collection and ensuring they are accurately administered and completed.
  • Assume total responsibility for the smooth running of the Spa in the absence of Spa Manager
  • Ensure cleanliness of work station and surrounding work areas and ensure that daily cleaning duties are observed

Essential Skills required:

  • Excellent Customer Service Skills and Multi-tasking skills.
  • Prior experience in handling multiple telephone lines.
  • Attention to details and accuracy.
  • Strong inter-personal and communication skills.
  • Situational leadership and creativity.
  • Work requires willingness to work under a flexible schedule.
  • Team Player, willing to accept challenges and able to meet them.

Job Types: Full-time, Permanent

Pay: AED4, AED7,500.00 per month

Education:

  • Bachelor's (Preferred)

Experience:

  • Supervisory: 3 years (Required)

Location:

  • Dubai (Required)

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