Duty Manager

1 week ago

Dubai, Dubai, United Arab Emirates Jumeirah Hotels and Resorts Full time

JOB DESCRIPTION

About Jumeirah and the Hotel:


For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise.

Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Our lifestyle brand, Zabeel House takes inspiration from our roots – Dubai.

Much like the city where it was created, we too like to push the boundaries to create innovative hotel stays.

We are curators of 'what is good,' and build experiences that people want to share.

Limitless curiosity is our commitment to engage the guest in the local neighborhood through sharing our knowledge of the area with guests to inspire them to explore.

Inventiveness is our commitment to engage with guests with open minds, with ingenuity, with fresh creativity and always thinking outside the box.

Honesty reflects our commitment to always be genuine towards our guests; to have conversations, not interactions.

Freedom relates to Zabeel House design and ambiance – we created a brand that is high on design but low on complexity and our design – led spaces are crafted to allow our guests to have the freedom to be who they want to be and stay how they want to stay.

Finally, Belonging reflects how we want our guests to feel – guests who want to live like a local – even if just for a day.

Our property, Zabeel House by Jumeirah, The Greens, offers its guests 210 rooms and suites, and a co-workspace with meeting rooms.

For those inclined toward wellness, a cutting-edge fitness centre awaits, while the rooftop boasts a pool area for leisure and relaxation.

Elevating the culinary experience, a diverse collection of restaurant outlets awaits exploration, including a multi award-winning vibrant Pan-Asian restaurant.

About the Role:


An opportunity has arisen for aDuty Managerto join our amazing Front Office Department in Zabeel House by Jumeirah The Greens.

The main purpose of the role is to represent the management of the hotel during evening and night hours in all issues that require immediate attention or supervision in the hotel and is responsible to supervise all Front Office colleagues ensuring a smooth operation and maximum guest satisfaction in all areas.


The main duties and responsibilities of this role:

Supervises all operational areas, ensuring that all hotel guests and visitors receive an optimum level of service and care at all time and procedures & policies are followed.

Handles guest feedback in effective and efficient manner and resolves guest complaints.
Checks all VIP arrivals allocation for the evening, night and next morning arrivals.

Inspects the rooms for cleanliness, maintenance and preference set-upGreets and escorts VIPs on arrival and departure, ensuring their arrangements are to the guest satisfaction.

Oversees and completes any outstanding Front Office duty issues as per the handover.

Responds to any requests made to the Front Office duty phone & assumes responsibility for any urgent matters on behalf of Executive Management.

Assumes the role of controller in case of emergency situations until relieved by senior management.
Conducts daily standard and quality checks as per checklist.

Maintains a high morale and productivity as well as good communication within the Front Office as well as between other departments.

Develops colleagues, Team Leaders by delegating tasks and then empower and coach them making sure they achieve the desired results.

Monitors and control the booking situation and room availability of the day and handle booking out guests in case of an overbooking situation.

Acts as Night Manager in rotation basis amongst the Duty Managers and Team Leaders.

Demonstrates awareness of the departmental budget and assist to maximize profitability by controlling expenses and maximizing room sales (especially promoting upselling).Utilizes leadership skills and motivation techniques in order to maximize employee productivityMaintains a high level of communication and feedback within the departmentEnsures that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the colleagues & takes corrective action when requiredAbides by all Hotel and Company policies and procedures.


About You:
The ideal candidate for this position will have the following experience and qualifications:
Possess Hotel Management DegreePrevious Duty Manager or Supervisory experienceMinimum 02 years hotel leadership experience, including Guest Service Supervisory/Management experience.
English and preferred at least one additional foreign language (European preferred)Opera knowledgeHave Emergency Controller qualifications.
Able to converse and resolve guest complaints/issues in a calm and professional manner.

About the Benefits:
This position offers an attractive tax-free salary, paid in Dirhams (AED), the local currency of UAE.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Possess Hotel Management Degree Previous Duty Manager or Supervisory experience Minimum 02 years hotel leadership experience, including Guest Service Supervisory/Management experience.

English and preferred at least one additional foreign language (European preferred) Opera knowledge Have Emergency Controller qualifications. Able to converse and resolve guest complaints/issues in a calm and professional manner.#J-18808-Ljbffr

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    Duty Manager - Front Office - Waldorf Astoria Dubai Palm JumeirahA Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse,...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Park Hyatt Dubai Full time

    SummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Duty Manager is responsible for supporting Assistant Manager Front Office / Front Office Manager for all operational aspects of the Front Office...

  • Duty Manager

    1 month ago

    Dubai, Dubai, United Arab Emirates Waldorf Astoria Dubai Palm Jumeirah Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    1 month ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Hilton Full time

    A Duty Manager with Waldorf Astoria Hotels and Resorts works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel.What will I be doing?As Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time

    We are seeking Duty Managers. Duty Managers are dedicated to delivering exceptional service and genuine hospitality. Duty Managers take charge in the space and have extensive knowledge of our food and beverage offerings and are peopleoriented charismatic fun and engaging. Duty Managers are entertainers ensuring that each Guest has a memorable experience each...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Grand Central Hotel Full time

    Role DescriptionThis is a full-time on-site role as a Duty Manager at the Grand Central Hotel located in Dubai. The Duty Manager will be responsible for overseeing daily operations, ensuring guest satisfaction, managing staff, and resolving any issues that may arise. He / She will also handle guest inquiries and provide exceptional customer...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    Position: Duty Manager (Full time #537294)Property / Office: Mandarin Oriental Jumeira, DubaiLocation: Dubai, United Arab EmiratesThe Duty Manager will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.Responsibilities: To assist the General Manager to manage the hotel,...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates CITY PREMIERE MARINA HOTEL APARTMENTS Full time

    Qualifications:Excellent communication and interpersonal skillsStrong leadership and problem-solving abilitiesAbility to handle stressful situations with calmness and professionalismWork Experience as a Duty Manager or similar management roleKnowledge of hotel operations and guest service standardsArabic Speaking, Fluency in English, both written and...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates CITY PREMIERE MARINA HOTEL APARTMENTS Full time

    Qualifications: Excellent communication and interpersonal skills Strong leadership and problemsolving abilities Ability to handle stressful situations with calmness and professionalism Work Experience as a Duty Manager or similar management role Knowledge of hotel operations and guest service standards Arabic Speaking, Fluency in English, both written and...

  • Duty Manager

    4 days ago

    Dubai, Dubai, United Arab Emirates DoubleTree Hotel Dubai - Jumeirah Beach Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.What will I be doing?A Hotel Duty Manager is responsible for overseeing the hotel's operations, ensuring the safety and comfort of our guests and staff. This role requires a vigilant and...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates IHG Hotels & Resorts Full time

    Duty Manager| IHG Hotels & Resorts DubaiWith a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates PULLMAN Full time

    Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates CatererGlobal Full time

    Core Functions: Ensure a smooth and efficient running of the Hotel Day & Night operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times. Oversees the day & night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Apt Resources Full time

    DUTY MANAGER:Job ID :1888Location :Dubai - United Arab EmiratesIndustry :Hospitality / Tourism / RecreativeFunctional Area :Front Office / ReceptionAED 2,500.00Other Benefits :Accommodation, food, transportation, and other company benefits as per UAE Labor lawGCC Driving License :No**Description: - At least 2yrs experience on the same position

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Jumeirah Group Dubai Full time

    The job posting is outdated and position may be filled Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Job Alert You will be updated with latest job alerts via email Valid email field required Send jobs Responsibilities:• To carry out late afternoon duty and relieve the Night Manager's shifts and...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Jumeirah Group Dubai Full time

    The job posting is outdated and position may be filledJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsJob Alert You will be updated with latest job alerts via emailValid email field requiredSend jobsResponsibilities: To carry out late afternoon duty and relieve the Night Manager's shifts and duties as...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Havana Holiday Homes Full time

    We are seeking a proactive and highly organized Duty Manager to join our team. You will be responsible for overseeing the day-to-day operations and ensuring exceptional customer service.Responsibilities: Oversee daily operations and ensure efficient workflow Manage and motivate staff to provide excellent customer service Handle customer inquiries and...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates SLS Full time

    SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.Boasting 946 units,with254 uniquely designed hotelrooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors,SLS Dubaiisone of the tallest hotelsand residences in the region.Awondrous and strikinglandmark...

  • Duty Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time

    We areseeking Duty Managers.DutyManagers are dedicated to deliveringexceptional service and genuine hospitality. DutyManagers take charge in the space and have extensiveknowledge of our food and beverage offerings and are peopleorientedcharismatic fun and engaging.Duty Managersare entertainers ensuring thateach Guest has a memorable experience each and every...