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Duty Manager
1 week ago
We areseeking Duty Managers.DutyManagers are dedicated to deliveringexceptional service and genuine hospitality. DutyManagers take charge in the space and have extensiveknowledge of our food and beverage offerings and are peopleorientedcharismatic fun and engaging.Duty Managersare entertainers ensuring thateach Guest has a memorable experience each and every visit.Bay Hosts report directly to the Assistant GeneralManager.
Responsibilitiesinclude thefollowing:
Manage all staff on duty and ensure they are performing their jobsproperly
Inspect all equipment at the beginning and end of the shift andreport concerns or repair needs to the GeneralManager
Holding preshift tee times with front of house staffdaily
Address and resolve complaints from guests and employees includingsimulator crashes customer complaints and businessrelatedquestions
Manage the flow of the day including managing simulator assignmentsevents and redirecting staff to uphold the 5istandard
Coach and develop team members whileidentifying key talent to ensurecontestant pipeline and bench strength of talent for GM/ AGM todevelop and train well as train newstaff
Supervise opening and closing procedures to ensure the space isproperly cleaned and ready forcustomers
Have an indepth knowledge of simulator function andtroubleshooting
Have an indepth understanding of our simulators and booking toproperly handle all customerrequests
Take pride and ownership of each Guest s enjoyment and fun at FiveIron Golf
Oversee all aspects of league night management and serve as pointof contact for staff andguests on all golf leagueinquiries
Help to coordinate league payments and teamschedules
Manage weekly league nights with a focus on creating an inclusiveand competitiveatmosphere
Ensure a positive customer experience and that all contractedservices for events aredelivered ultimately driving return business andwordofmouthrecommendations
Act as onsite lead during events including greeting event guestspreparing the space resolvingissues or complaintsetc.
Perform financial audits and spot checks on the floor to ensure nomisuse
Leada departmental team overseeing scheduling vacation and teamtraining to ensure the outlet is sufficiently staffed and team areable to perform at their verybest.
Takeinventory of your department ensure business is always fullystocked
Drive the team to ensure the business meets financial goals whilstmaintaining highstandards
Host VIP events and members know every guest by name their likes todeliver personalised service foreveryone
Ensure team morale through fun and exciting team building exercisesand encourage healthycompetition
Requirements
RequiredQualifications:
Serverand/or hospitality experience encouraged but NOTrequired
Upbeat energy andenthusiasm
Positive Candoattitude
Ability to work in a fast paced environment and work with ateam
Abilityto stand walk and bend for long periods oftime
Abilityto obtain proper licensing and certifications for thelocation
Proficient verbal and oral communicationskills
Ability to lift up to 50lbs
Able tobe proactive and anticipate guestneeds
Flexibility to work a variety of workingshifts andpatterns
Required Qualifications: Server and/or hospitality experienceencouraged but NOT required Upbeat energy and enthusiasm PositiveCan-do attitude Ability to work in a fast paced environment andwork with a team Ability to stand, walk and bend for long periodsof time Ability to obtain proper licensing and certifications forthe location Proficient verbal and oral communication skillsAbility to lift up to 50 lbs Able to be proactive and anticipateguest needs Flexibility to work a variety of working shifts andpatterns
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