Senior E-Billing Analyst

2 weeks ago


Dubai, Dubai, United Arab Emirates Clyde & Co Full time
NEYA Porto Hotel procura Guest Relations

Perfil desejado:
  • Forma o superior na rea de hotelaria;
  • Experi ncia de pelo menos um ano em atendimento ao cliente;
  • Flu ncia em ingl s;
  • Perfil discreto e com aten o ao detalhe;
  • Apresenta o cuidada;
  • Perfil din mico e proativo;
  • Disponibilidade para trabalhar com folgas rotativas

Descri o do trabalho:
  • Estamos procura de um colaborador, que tenha como objetivo compreender as necessidades dos clientes e fazer os imposs veis para superar as suas expetativas.
  • Dever mostrar um perfil comunicativo, proativo e operacional inato;
    Deve expressar maturidade na compreens o de conceitos criativos;
    Deve ter conhecimento do perfil dos hospedes, dos itiner rios, das necessidades e de como tornar a sua experi ncia mais agrad vel.
  • Trabalhar o no departamento da Front Office e dever o estar envolvidos nas tarefas principais deste departamento;
  • Devem sentir-se capazes de resolver os problemas da forma mais eficiente em ambientes sujeitos a press es de tempo.

Responsabilidades:
  • Verificar as reservas do dia e dos dias seguintes;
  • Preparar o dia seguinte - reservas em Check-in/check-out, late check-out, prolongamentos de estadia, etc.;
  • Assegurar check-ins e Check-outs ;
  • Verificar disponibilidade, e criar reservas para prolongamento de estadias a pedido dos h spedes;
  • Auxiliar no transporte de malas de h spedes no check-in e check-out, se necess rio;
  • Prestar informa es aos Clientes (lojas, restaurantes, teatros, miradouros, etc.);
  • Receber, solucionar ou encaminhar os pedidos de Clientes;
  • Disponibilizar e organizar o servi o de transfer ou tours :
  • Fazer sugest es de melhoria da opera o chefia
  • Gest o de reclama es;
  • Marca o e registo de reservas do restaurante;
  • Acompanhamento de clientes desde a sua entrada no restaurante / bar
  • Efetuar o sitting nas mesas reservadas ou dispon veis;
  • Interagir com os clientes/h spedes para garantir a experi ncia positiva;
  • Assegurar a limpeza e organiza o do espa o;
  • Minimiza a espera dos clientes no restaurante e bar apresentando os servi os e produtos dispon veis;
  • Organiza o de eventos relacionados com o restaurante.

O perfil ideal deve ter:
  • Um elevado grau de aten o aos detalhes;
  • Cultura, o esp rito criativo e a vontade de aprender
  • Paix o e conhecimento da cidade do Porto e das regi es circundantes;
  • Apaixonado pelo Turismo e amante da Sustentabilidade
  • Capaz de se adaptar a um hor rio de trabalho flex vel.
  • A flu ncia em ingl s obrigat ria

Caso re na os requisitos apresentados e demonstre interesse na oferta, envie CV para: indicando no assunto "Guest Relations Porto".

Um elevado grau de aten o aos detalhes; Cultura, o esp rito criativo e a vontade de aprender Paix o e conhecimento da cidade do Porto e das regi es circundantes; Apaixonado pelo Turismo e amante da Sustentabilidade Capaz de se adaptar a um hor rio de trabalho flex vel. A flu ncia em ingl s obrigat ria

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