Associate/vp, Client Management

1 week ago


Dubai, Dubai, United Arab Emirates Hex Trust Full time
Hex Trust is a fully-licensed and insured digital asset custodian.

Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem.

Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

Hex Trust is seeking a motivated and sales-oriented VP, Client Management to join our team. In this role, you will be responsible for managing a portfolio of institutional clients. Your primary focus will be driving growth and enhancing client experiences.

Acting as the main point of contact between clients and internal product teams (custody, trading, staking, and financing), you will coordinate with these teams to deliver tailored solutions that drive growth and deepen engagement with Hex Trust.


Responsibilities:

Develop strategic plans to cultivate strong, profitable relationships with assigned clients. Identify key players and their objectives to facilitate cross-selling and up-selling opportunities.

Build enduring relationships with clients, becoming their primary point of contact and ensuring their experience with Hex Trust is consistently exceptional.

Coordinate with internal teams (Sales, Operations, Product, Compliance, etc.) to ensure timely and seamless client onboarding.
Provide on-call support for customer issues outside of business hours, demonstrating commitment to client satisfaction.
Advocate for clients internally, using your credibility to promote client feedback and product initiatives.
Enhance processes and increase team efficiency and scalability through proactive improvement projects, including automating, simplifying, and improving daily workflows.

Requirements:

Relevant client-facing work experience, ideally within the crypto or financial services industries.
Confident verbal communication and polished written communication.
Ability to thrive and adapt quickly in a fast-paced, evolving, ambiguous environment with changing business strategies and new products.
Comfort with flexible hours, including weekends, for comprehensive support coverage.

High emotional intelligence and the ability to understand not only what the client is saying, but also their underlying needs.

Additional languages a plus, particularly Mandarin.
Proficiency in Google Suite, and CRM software (such as HubSpot).

  • We understand you may not check all the boxes, but would still like to hear from you on how you think you can contribute.

Benefits:


As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry.

We genuinely believe that people are our greatest asset, and invest heavily so they're best prepared to support our mission to unlock ownership in decentralized markets You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.


At Hex Trust, we are proud of our R

APID culture:

Respect and Inclusion
Agile
Passionate
Indivisible
Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:
Competitive Salaries & Bonuses
Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
Flexible Work Arrangements
Access to Corporate Discounts and exclusive Employer Perks
Medical & Retirement Plans
Professional Learning and Development Opportunities
Elevate your work using cutting-edge technology
Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.



  • Dubai, Dubai, United Arab Emirates Mizuho Full time

    Career Opportunities: Associate/VP - Fixed Income Sales Requisition ID Posted - Dubai (DUB) - Fixed Income SalesWe are looking for an Associate or a VP to join our Fixed Income Sales team in Dubai.Duties and ResponsibilitiesPart of the duties are, but not limited to:To assist in the coverage of Financial Institutions (including Banks and Non-Banks FIs) from...


  • Dubai, Dubai, United Arab Emirates PER Full time

    About Our ClientThis is an exciting opportunity for an experienced VP to join the Real Estate/Infrastructure investment team of a leading global private equity firm. The position is based full-time in Abu Dhabi. What the job involves Lead and execute real estate and infrastructure dealsStructure deals effectively within both sectorsSource deals independently...


  • Dubai, Dubai, United Arab Emirates Fintech News Full time

    EOI - VP/Associate - Institutional Sales and Business Development (EMEA) Hex Trust Description Hex Trust is Asia's leading provider of digital asset custody solutions for Banks & Financial Institutions, using leading-edge Blockchain technology. Led by innovators from the financial services industry, Hex Trust has built a proprietary platform that delivers a...


  • Dubai, Dubai, United Arab Emirates PER, Private Equity Recruitment Full time

    PER, Private Equity Recruitment Dubai, United Arab EmiratesPosted 2 hours ago Permanent Competitive Investment Associate/VP, Global Private Equity, Investment firm, Dubai, UAEAbout our clientWe are working on an exciting opportunity with a Dubai based multi-asset investment manager that deploys capital across public and private markets. They are looking to...


  • Dubai, Dubai, United Arab Emirates A&A Associate LLC Full time

    Join Our Team as a Client Renewals AdvisorAre you passionate about delivering exceptional customer service and ensuring client satisfaction? A&A Associate a leading business setup company, is seeking a dedicated Renewals Advisor to join our dynamic team.As a Renewals Advisor, you will be responsible for managing the renewal process for our valued clients,...


  • Dubai, Dubai, United Arab Emirates PER, Private Equity Recruitment Full time

    PER, Private Equity RecruitmentDubai, United Arab EmiratesPosted 13 hours ago Permanent Competitive Associate / VP, International Public Equities, Riyadh, Saudi Our client is an established, international investment firm looking to expand its already highcalibre public markets investment team in the Middle East. You will be joining a toptier name that is...


  • Dubai, Dubai, United Arab Emirates PER Full time

    About Our ClientThis is an exciting opportunity for an experienced VP to join the Real Estate/Infrastructure investment team of a leading global private equity firm. The position is based full-time in Abu Dhabi.What the job involvesLead and execute real estate and infrastructure dealsStructure deals effectively within both sectorsSource deals independently...


  • Dubai, Dubai, United Arab Emirates PER, Private Equity Recruitment Full time

    Associate / VP / PM, International Public Equities, Riyadh, SaudiOur client is an established, international investment firm looking to expand its already high-calibre public markets investment team in the Middle East. You will be joining a top-tier name that is globally recognised.This role sits within the international public markets investment team, where...


  • Dubai, Dubai, United Arab Emirates Siemens Adventa Full time

    VP Digital Strategy Jobs in Dubai | Siemens Adventa CareersResponsibilities:Contribute proactively to business development activities for our local office, e.g., by developing new leads or leading tender responses, in line with your individual and local office commercial targetsRepresent Siemens Advanta as the face to our senior clients and build strong...


  • Dubai, Dubai, United Arab Emirates Hex Trust Full time

    Work with the brightest talent in Web3 across a wide array of industriesEOI VP/AssociateInstitutional Sales & Business Development (EMEA)Hex Trust is Asia's leading provider of digital asset custody solutions for Banks & Financial Institutions, using leading edge Blockchain technology. Led by innovators from the financial services industry, Hex Trust has...


  • Dubai, Dubai, United Arab Emirates CharterHouse Full time

    Job description:Charterhouse is working with a leading global investment management firm, who is looking to hire a Client Relations Associate to join their team. As the Client Relations Associate, you will be dedicated to servicing and building an engaging environment where client relationships can flourish.About the roleAs a company, our client covers all...


  • Dubai, Dubai, United Arab Emirates Media Full time

    VP Social Strategy and Planning | Media.Monks DubaiMedia.Monks is the purely digital operating brand of S4Capital plc that connects 8,600+ digital natives across one global team.We're driven by a common goal: to shift industries forward and unlock ambitious outcomes for our clients and our people. By combining media, data, social, platforms, studio,...

  • VP of Operations

    1 week ago


    Dubai, Dubai, United Arab Emirates Jobot Full time

    A Bit AboutUsStart up 503b manufacturingcompany is looking to add a VP ofOperationsWhyjoinus?Startup 503b manufacturing company is looking to add a VP ofOperationsJobDetailsJobDetailsWe are seeking an innovative anddedicated VP of Operations for our fast-paced scientific industrystartup. The successful candidate will have a proven track recordin leading...

  • VP of IT Security

    1 week ago


    Dubai, Dubai, United Arab Emirates Alnaas Advisory Full time

    VP of IT Security Dubai/LondonSalary 30,000AED 70,000AED PM + benefits dependent on experienceWe are partnering with a Trading Platform to help them find a VP of IT Security. Our client operates globally, with offices in over 18 countries. This person needs to have a minimum 10 years background in a similar position where they have had clear growth and...


  • Dubai, Dubai, United Arab Emirates Jigsaw HR Consultants Full time

    We are seeking a highly motivated and detail-oriented Client Servicing Associate to join our team. Reporting directly to the Head Of Operations, the Client Servicing Associate will play a crucial role in ensuring the success and satisfaction of both active and passive clients.Client Servicing AssociateReporting To: Head of OperationsThe client servicing...


  • Dubai, Dubai, United Arab Emirates Discovered MENA Full time

    We are working with one of the region's largest development luxury real estate companies with a global presence across the Middle East, Europe, Asia, and beyond Our client is known for their distinctive and cutting-edge architectural designs, contributing to Dubai's reputation as a global architectural hubWe are working across multiple positions at varying...

  • Vp of Operations

    1 week ago


    Dubai, Dubai, United Arab Emirates Salt Recruitment Full time

    Job Specification: VP of OperationsLocation: DubaiMy client is a dynamic and growing start up who are looking for an experienced VP of Operations to be the right hand of the Founder/CEO for this lifestyle app.As a key member of the leadership team, you will play a crucial role in optimizing processes, driving efficiency, and ensuring the overall success of...


  • Dubai, Dubai, United Arab Emirates Nathan & Nathan Human Resources Full time

    Our client provides high-quality serviced offices in JLT and has supported company start-up, registration, and documents in DMCC, other free zones, and the UAE mainland.We are looking for a Client Relations Associate that will be the first point of contact for clients and visitors in a business center, looking after a variety of customer service,...

  • Vp of Public Policy

    1 week ago


    Dubai, Dubai, United Arab Emirates Rain Full time

    Job Title - VP of Public PolicyLocation - DubaiMissionTo design and implement a government relations strategy that promotes group objectives through compelling public policy and advocacy in government and public arenas at all levels of government in multiple jurisdictions.Main Accountabilities Develop and lead public policy strategy for the group,...


  • Dubai, Dubai, United Arab Emirates Aventus Full time

    VP- Financial Planning & Analysis, BankingLocation: Dubai, UAEWe have recently been mandated by a leading Banking institution in the region to hire a VP of Financial Planning & analysis to join their growing teamKey Responsibilities:Lead the Management Reporting function for the bankDevelop and manage financial budgets, medium term and long term forecasts to...