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Activity Coordinator

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Anantara Full time
Company Description


A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations.

From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.


Job Description:

  • Liaising with the resort Activities Team and Managers in relation to the availability of activities and/or the operational needs for the working day.
  • Greeting visitors as they arrive to hotel, transferring guests to experience centre or activity centre and providing information in relation to the range of activities available.
  • Actively selling activities to guests in accordance with the agreed standards, practices and techniques as directed by the Activities Coordinator.
  • Maintaining a clean, tidy and presentable activities desk and/or activities centre, ensuring a 5* standard at all times.
  • Having a excellent knowledge of the activities offered on site and matching the skills and abilities of guests to those activities to maximize the guest or visitors enjoyment.
  • Completion of daily, weekly and monthly statistical reports and tracking grids for weekly and monthly reports.
  • Following all Standard Operating Procedures and financial controls relating to the bookings system.
  • Safely using all equipment, vehicles and consumables related to the delivery of tourism activities, and the maintenance of such equipment as directed by the Tourism Services Manager.
  • Ensuring that visitors are safe and that hazards or potential hazards are mitigated and reported to management; Ensuring that safety requirements are adhered to by visitors, including the supply and correct use of all personal protective equipment for both themselves and guests appropriate to the activity being undertaken, including the completion of all related safety briefings and indemnity related paperwork.
  • Maintaining a level of customer service skills and behavior commensurate with a 5* resort.
  • Escorting VIPs, familiarization groups and media and in doing so be an ambassador for the resort and Anantara. In the case of media visits, these will be conducted in conjunction with the Marketing/PR Department.
  • Maintaining at all times the cultural sensitivity of various nationalities.
  • Gathering statistical information from guests & visitors in relation to the quality of their experience and providing feedback to management in relation to guest requests and/or suggestions.
  • Any other duties associated with your position in order to meet the needs of the business.
  • To prepare monthly and all reports required as necessary.
  • Closely monitor and prepare department attendance and overtime reports.
  • Coordinate with all the sections in the submission and implementation of training programs.
  • Handle and control all collaterals and printing materials of the department to ensure that it complied to standards, menu spellings, logos and each sections practice in utilizing resources and cost saving.
  • To attend required briefings and meetings within the department and ensure all points are properly documented.
  • To perform other responsibilities as assign by the management.
Additional Information

  • Relocate to Remote Area