Head of Retail Risk, UAE

2 weeks ago

United Arab Emirates HSBC Full time

Head of Retail Risk, UAE

Some careers open more doors than others.
HSBC has a remarkable career opportunity in the land of year-round sun and white sandy beaches.

We are looking for a deeply experienced and highly strategic Head of Retail Credit Risk Management to be based in our Dubai office to support in a safe and sustainable way HSBC's growth strategy in UAE.

Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management.

The team actively manages a varied and dynamic range of risk types, including credit risk, traded & treasury risk, operational & resilience risk, geopolitical, pension, insurance, financial crime and regulatory compliance, and reputational risks.

All parts of the Global Risk team use their skills, insight and integrity to handle established threats and those they see emerging, acting to protect and enable HSBC to deliver sustainable growth.


Reporting to the Regional Wealth and Personal Banking Chief Risk Officer, EMEA, the role creates, articulates, implements and manages strategic credit risk initiatives to support the delivery of WPB's business strategy and results in UAE.

The role-holder manages credit performance and returns against agreed operating budgets for WPB lending portfolio, and is responsible for leading Retail Products and Wealth Lending credit risk engagement with WPB and related stakeholders across Global Functions.

Products include Cards, Personal Loans, Residential Mortgages, Auto, Secured Overdraft, Secured Loans, Marketable Securities Based Lending and Margin Finance.


The role-holder is responsible for assessment of credit policies for appropriateness, and for making suitable changes that ensure credit performance is within defined Risk Appetite, while enabling business growth.

Portfolio Management actions, especially for open-ended products (Cards, Overdraft, MSBL) are within the remit. The role manages Exceptional Underwriting activities for WPB Risk, performing high value/specialized lending and outside credit policy acquisition approvals. It also has ownership and management of mortgage valuations and vendor relationships.

Lending performance has a significant contribution to the delivery of WPB UAE strategy and results.

In this role, you will:

  • Be responsible for making strategic decisions in line with Group norms and defined Risk Appetite, and driving the delivery of Risk Strategy, to enable the achievement of business results.
  • Be responsible for engaging with a range of stakeholders to define the approach to implementation of credit strategy, and guidelines that help deliver within appetite
  • Interpret portfolio management analytics to ensure credit risks are within plan and in line with WPB Risk Appetite.
  • Be responsible for creating, maintaining and assessing a suite of customer management strategies including, upgrades, limit management, authorizations, retention, renewals, refinancing etc. in line with risk appetite and overall business strategy
  • Develop analytical strategies to embed risk management techniques and a test and control environment.
  • Participate with Customer Lifecycle Management, WPB Finance and others to build appropriate product risk based pricing and profitability models.
  • Hold direct accountability for ensuring strong and expert exceptional underwriting capabilities, thereby allowing the bank to service bespoke client needs with a full understanding of the risks and mitigation
  • Lead UAE Country Credit Review Forum (CCRF), and attend UAE WPB EXCO, UAE WPB Risk Management Forum (RMF), UAE WPB Product Governance, UAE WPB Sales Quality, UAE WPB CSEM and UAE WPB Incentives forums, and take independent decisions.
  • Attend UAE RMM
  • Engage with WPB Risk MENAT functions to leverage capabilities that are servicing multiple markets, and ensure that business knowledge is being shared
  • Provide effective oversight to UAE CCS functions
This role has a significant requirement for Leadership & Teamwork

  • Cascade business strategy and goals, gaining support and commitment to their delivery
  • Exercise significant latitude for determining HBME Retail Risk Underwriting Services strategy and priorities. Accountable for decision making especially for complex and high value transactions.
  • Guide and supports management team in 'Change the Bank' initiatives
  • Provide clear direction and sets performance objectives for direct and indirect team, and manage the available resources of the team in an optimal fashion
  • Use experience, skills and understanding to coach and mentor
  • Manage the team within the HR policies of the bank people, succession planning and performance management.
  • Keep WPB teams posted of the developments & best in class practices that impact portfolio and customer management.
  • Participate in team learning, development and best practice transfer.
  • Represent WPB Risk and actively engage in lending product meetings with Distribution, Product and

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