FB Captain

2 weeks ago


Dubai, Dubai, United Arab Emirates ALL - Accor Live Limitless Full time

Job Description:

  • Must be familiar with all menu items, their accompaniments, ingredients, and preparation techniques, and be able to communicate this information to guests courteously and succinctly if inquired
  • Efficiently serve and clear food and beverages in a discreet and professional manner
  • Operate the POS system for processing sales and generating checks
  • Handle trays, bus tables, and set/reset tables with proper tableware and linens
  • Address guest satisfaction and resolve minor issues that may arise, escalating more complex problems to a manager while outlining the solution implemented
  • Adhere to cash and credit card protocols as per accounting guidelines
  • Keep the restaurant clean, organized, and presentable throughout the service duration
  • Polish silverware, replenish condiments, and ensure tables are stocked appropriately at all times
  • Inform management of any feedback received from guests regarding food and beverages
  • Carefully manage and maintain operational equipment
  • Comply with safety, sanitation, and hygiene regulations
  • Foster positive relationships with teammates and other departments
  • Demonstrate comprehensive knowledge of all food and beverage services, outlets, and hotel amenities
  • Execute opening and closing duties as delegated, and set tables as per established standards
  • Notify management of any deviations from prescribed standards and procedures
  • Maintain cleanliness and safety in all service and storage areas
  • Assist in reducing waste, negligence, breakage, and improper handling of supplies and equipment
  • Perform light cleaning and upkeep tasks in the outlet
  • Support other Food & Beverage outlets during peak periods as necessary
  • Adhere to the hotel's code of ethics consistently
  • Participate in team training under the guidance of the outlet supervisor when needed

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