Duty Manager Jobs In Dubai UAE 2023

1 week ago


Dubai, Dubai, United Arab Emirates Chelsy International Full time
Duty Manager Jobs In Dubai UAE 2023 | Chelsy International

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Description:

We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, people-friendly personality with an ability to think 'on your feet' during changing situations is also essential/.

Job Responsibilities:
  • Be passionate about maintaining a service standard that embraces time as the 'new' luxury and therefore deliver 'FIVE-style' service in a timely manner to the highest level of expectation – all while having fun with the FIVE Vibe
  • Work closely with Guests to greet, converse, and assist with enquiries – especially when VIP Guests and long-stay Guests
  • Occupy the hotel lobby and other public areas, particularly at busy times
  • Engage Guests in conversation, and provide general assistance
  • Manage, record, and resolve all Guest complaints promptly and effectively
  • Meet and greet VIP Guests and major corporate clients upon arrival
  • Coordinate the services and special facilities provided to long-stay Guests
  • Understand all credit procedures and ensure they are applied
  • Stay current and up-to-date with all hotel products, services, policies and emergency procedures
  • Monitor Guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
  • Conduct any Health & Safety procedures, if required, including fire walks, food safety investigations, etc.
  • A Hands-on approach with a 'can-do' work attitude
  • A commitment to delivering exceptional guest services with a passion
  • An ability to find creative solutions while taking ownership for all duties and tasks assigned
  • Good knowledge of Health & Safety and security procedures
  • Luxury hospitality experience as a Duty Manager or similar role
  • Teamwork-oriented
  • A positive, hardworking and outgoing personality – with a fun-to-work-with energy at all times
  • Experience in managing a diverse team
  • Previous relevant serving experience is a plus
  • Fluency in English (spoken and written) is a necessity

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