Help Desk Analyst

2 weeks ago


Dubai, Dubai, United Arab Emirates Dice Full time
  • Excellent verbal and written communication skills
  • Ability to work both independently and team environment
  • Microsoft Edge support
  • Microsoft Dynamics 365 Customer Service
  • Network Printers
  • Microsoft Access & PowerPoint 365
  • Google Chrome and Mozilla Firefox
  • Power Shell
  • Active Directory
  • Windows Server
  • Networking (wired and wireless)
  • Network Security concepts

Description :

  • Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
  • Ascertains the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.
  • Escalates problems in accordance with defined procedures.
  • Assists users through problem solving steps.
  • Uses technical databases to research problems, and talks with co-workers to research problem and find solution.
  • Tests software and hardware for troubleshooting and problem resolution.
  • Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts, and making technical adjustments.
  • Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
  • Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment.
  • Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
  • Supports shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
  • Communicates accurate and useful status updates.
  • Manages and reports time spent on all work activities.
  • Able to work in a team environment
  • Completes assigned tasks.
  • Strong communication skills; both written and spoken.
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