Etihad Careers

1 week ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Airways Full time


Etihad Careers | Guest Response Coordinator Jobs in Abu Dhabi

Description:

The purpose of this role is to support escalations and disruptions to ensure continuous support to guests and to ensure compliance to Etihad's policies and procedures.

Job Responsibilities:
  • Provide 24/7 coverage to resolve live Premium guest service delivery failures, mass flight disruptions, death incidents and serious medical cases.
  • Support and assist with service recovery delivery and assist with related decision-making and communicating plans to minimise disruption to guests' travel.
  • Register all incidents in the tracking system, to ensure accurate data is captured and cases are resolved.
  • Liaise with aircraft in-flight and all stations around the network to communicate service recovery plans and resolve issues in the shortest time possible.
Job Requirements:
  • Minimum High School Certification and preferably a degree.
  • Minimum 3 years' of experience within a reservations environment and customer service.


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